Jump to content

Update Resolution


Guest Sonali
 Share

Recommended Posts

Guest Sonali

Hi

Can you please tell me if it is possible to update/enter the resolution within the BPM? I am create a specific service request and the resolution would be the same for every request. How can I set this up within the BPM

Sonali

Link to comment
Share on other sites

Hi @Sonali

You can use the Entity -> Requests -> Update Request -> Resolution Text process within an automated task as shown in the screenshot.  Enter you own resolution text and choose to overwrite the existing resolution if required.

Hope that helps.

Regards,

Dave

node.png

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...