Update Resolution

[Guest Sonali]

Hi

Can you please tell me if it is possible to update/enter the resolution within the BPM? I am create a specific service request and the resolution would be the same for every request. How can I set this up within the BPM

Sonali

[David Hall]

Hi @Sonali

You can use the Entity -> Requests -> Update Request -> Resolution Text process within an automated task as shown in the screenshot.  Enter you own resolution text and choose to overwrite the existing resolution if required.

Hope that helps.

Regards,

Dave

[Guest Sonali]

I unable to see resolution text in the drop down. See attached 

[Steve Giller]

Have you updated Service Manager to the latest version? I believe this functionality was implemented in the last release.

[Guest]

@DeadMeatGF Thanks for that. 

@Sonali Yes, before you update Service Manager you wouldn't have the Resolution Text option but after updating Service Manager it comes up. 

 

Regards

Pamela

[Guest Sonali]

thanks