yelyah.nodrog Posted March 28, 2017 Share Posted March 28, 2017 Afternoon all, I just wondered if there is a way to report on the number of teams that have handled one call? Say a call went to Service Desk got reassigned to Business Applications then got sent to Application Delivery and finally back to Service Desk. Is there a report that shows this? Thanks Hayley. Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted March 30, 2017 Author Share Posted March 30, 2017 any ideas anyone? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 30, 2017 Share Posted March 30, 2017 I think the short answer is "No" but no-one really wants to say that. This was achievable in Supportworks, but it took either some very complicated SQL or some jiggery-pokery with VPME and additional tables. I imagine this could be replicated with webhooks, but in my opinion you'd need a really strong reason to track this in order to justify the workload required to achieve it. Link to comment Share on other sites More sharing options...
Guest Posted March 30, 2017 Share Posted March 30, 2017 Hi @yelyah.nodrog We do actually store all of this information in a table called "h_itsm_request_team_assignment". From here you can get information on: Request ID Current Team ID Previous Team ID Current User ID Previous User ID Time of reassignment Kind Regards Bob Link to comment Share on other sites More sharing options...
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