Filter list of prioritys

[fisky]

Is there a way to filter the list of priority's based on the call type? Ie only certain priority's will be shown for Requests and Incidents.

[Martyn Houghton]

@fisky

At the moment it is not possible using the current setup. You can limit them in the progressive capture based on a customer form and then map them in your BPM to the actual prioritites.

We raised in the post below about linking priorities to a service/service level, rather than them being global.

 

 

Cheers

Martyn

[fisky]

Thanks Martyn

[Steven Boardman]

@fisky we have added you to the list of interested parties to the story Martyn references above - this helps us prioritise the stories we are adding and allows us to inform you are these progress

Steve