Anthony Albon
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Posts posted by Anthony Albon
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Yes,
I am creating new incidents each time. Also get exactly the same behaviour with service requests
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I have been through all the BPM processes and changed the mailbox name in all the email steps to the correct mailbox but it hasn't made a difference so maybe they are sent through system generated ones?
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No, unfotunately not. So if I raise a call, the call logged and call resolved emails come from the live.hornbill.com address. The only email that comes from the right mailbox is the 'assigned to you' email to the analyst
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The guest.app.requests.notification.emailDomain setting appears to be set to our email domain already.
looks like its set to the incorrect one though...guest.app.requests.notification.emailMailbox -
Hi,
When I log an incident call, the email comes from the @live.hornbill.com email email address rather than the new mailbox I have set up and specified as default under the service settings. If I update a call then the update goes from the correct mailbox but call logged and resolved emails are coming from the @live.hornbill.com address.
Any ideas? Is there a way to specify the new mailbox as a blanket for everything maybe?
Thanks
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Xmlmc method invocation failed for BPM invocation node '08c4c556-a207-8cac-2e59-65f2cb9e154a/flowcode-2a58bd24-fc72-444c-af25-903c80755ed1':
0200apps notifyEmailRequestOwner FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailRequestOwner): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 142/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013I have been making changes regarding the email so that all emails are sent using our internal email address rather than the @hornbill one. I have made the amendments in the business processes
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Hi,
When I re-open a call I am getting an error:
350 && gc.rightSlideBarWidthNr < 450, 'slidebar-lg': gc.rightSlideBarWidthNr >= 450, 'is-edge':gc.isEdge, 'show-plugins-style':gc.showPluginsStyle, 'use-new-main-nav':true, 'use-old-main-nav':false, 'account-class-basic':gc.accountClass==='basic', 'is-portal-view':gc.isPortalView, 'auto-hide-header':gc.autoHideHeader}">
Xmlmc method invocation failed for BPM invocation node '08c4c556-a207-8cac-2e59-65f2cb9e154a/flowcode-2a58bd24-fc72-444c-af25-903c80755ed1':0200apps notifyEmailRequestOwner FlowCode...Can anyone shed any light on this?
call logged and resolved emails coming from wrong email box
in Service Manager
Posted
@Martyn Houghton @Ehsan @AndyHill
ahh ok, i had validated the process but not published it. Thanks guys. I published it and now the initial incident has been logged email is coming from the correct mailbox.
However when I go into the incident as an analyst I get an error : No matching GotoIf found. Does this mean that there is something wrong with one of the decision points in the process? Not sure how to track it down..