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Everything posted by Anthony Albon
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user cant see change management service
Anthony Albon replied to Anthony Albon's topic in Service Manager
OK thanks James, do I need to log a support call? -
user cant see change management service
Anthony Albon replied to Anthony Albon's topic in Service Manager
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user cant see change management service
Anthony Albon replied to Anthony Albon's topic in Service Manager
HI James, the person raising the change is part of our IT infrastructure team. He has all the change management roles assigned to him and the service is supported by all teams. However he still sees no services available to choose from? -
user cant see change management service
Anthony Albon replied to Anthony Albon's topic in Service Manager
Thanks, they do have the roles and I dont think we have a change team setup. Under supporting teams it says this service is supported by all teams. Am I missing something? Regards, Anthony -
Hi, I have set up change management under a separate service and it works fine for me and my team. However, members of our infrastructure team cant see the service when they try to create a change, they get this: Can anyone assist in resolving this, thanks
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How do I delete a contact/guest account
Anthony Albon replied to Anthony Albon's topic in System Administration
@Victor ERROR] Unable to Create User: XXXXX Error: User already exists with account status: active 2021/02/12 09:25:15 -
How do I delete a contact/guest account
Anthony Albon replied to Anthony Albon's topic in System Administration
@Victor Im trying to import him from LDAP as a user. The import fails and says it cant create him as his username already exists. I can find him in users but did find a contact for him. I assumed it failed due to the contact being there -
How do I delete a contact/guest account
Anthony Albon replied to Anthony Albon's topic in System Administration
@Victor ok. The LDAP import is saying his username already exists but I cant find it anywhere in the users list. Any idea how I can track it down? -
I have a user who was originally a contact and who had a guest account. He is now an employee and the LDAP import wont import his AD details as he already has a guest account. I cant see any option to delete the guest account. Anyone know how to resolve this? Thanks
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Thanks James, OK so when they click ME TOO the only way they know that they are added to the issue is by the me too button being green. Obviously when the issue is resolved we can send an email to all connections letting them know its resolved. I think that might work Regards
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Hi, If we have a published known issue and users click the ME TOO button, they dont get any email to say they have been added to the issue. Is this possible?
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Self service portal - users pasting formatted text
Anthony Albon replied to Anthony Albon's topic in Service Manager
Hi James, Yes, its the summary/ description. Is there a different type of form I can use that will retain formatting? -
Hi, Our users get an email daily with a list of mails that our gateway has blocked. They normally copy and paste the list of ones they want releasing in an email to us. However in the self service portal if you copy and paste a table from an email the formatting is lost. How can I change the format of the capture so that the table contents are displayed correctly in the capture? Thanks
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Hi, How can I add the ability to log time spent on incidents/service requests etc to calls? I have installed the timesheet manager
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Hi, If I log an incident then everything works fine, however if I raise an incident from an incoming email to the Servicedesk then in my incident list they all have the same summary (New Starter Request:) Where do I find the setting so that emails logged from email will show the correct summary ? Thanks
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call logged and resolved emails coming from wrong email box
Anthony Albon replied to Anthony Albon's topic in Service Manager
OK ive tracked down the dodgy decision block and it appears to be working now. Thanks for all your help everyone