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Vikki Cameron

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Posts posted by Vikki Cameron

    Employee Portal

    in Employee Portal

    Posted

    Hi @Daniel Dekel

    I've been looking at the recent change Hornbill did:-

    New Update: Hornbill Core UI (1679)

    • Accessibility - Added High Contrast Theme and moved the switch to the user's menu. Advanced options are in the user's profile/more view

     

    Thank you, this is great and hopefully will really help our user. Unfortunately the one thing I've noticed is the scroll bar isn't visible to scroll down the page when high contrast is selected. I can't see a way of changing this, but with the scroll bar been dark grey and the background black, its not visible. If you put your cursor to the left of the blue border line you can scroll down if you position it accurately where the toolbar is hidden but just wondering if it is possible that the scroll bar can be made visible when in high contrast view?

     

    Many thanks,

    Vikki

     

    toolbar default view.PNG

    scroll bar missing.PNG

    Employee Portal

    in Employee Portal

    Posted

    Hi Daniel,

    Thanks for the info, when you said you could add an option similar to Dark Mode, is this something you can do or did you mean for us to turn dark mode on in settings (as per your screen shot)? Is there any plans to have an option for users to customize their own views in the future? So they could set a colour/size/font etc they wanted, filter what they wanted to view on the main page, display etc. Just need to be able to feedback to our customer if there is future plans for this to happen to help users who are visually impaired.

    Many thanks,

    Vikki

    Employee Portal

    in Employee Portal

    Posted

    Hi Daniel,

    Thanks for your reply. We already have the layout under My Services set as a list, I think the difficulty is viewing across the screen so he said if it was in a long list going down (one column as oppose to three), this would make it much easier to navigate and view. I'm not familiar with Dark Theme, would it be possible to attach a screen shot of how it would look?

    Thanks,

    Vikki

    Employee Portal

    in Employee Portal

    Posted

    Hi Daniel,

    He finds the layout difficult, especially how its displayed under "My Services", he would find it much easier if it was in one long list with no spaces, as it's more difficult to see moving across the page. Ideally the colour would be black text over a white background. He currently uses a microsoft magnifier.

    Thanks,

    Vikki

    Employee Portal

    in Employee Portal

    Posted

    Hi,

    I was going to enquire about the same thing for one of our customers who is visually impaired. He struggles to use the Employee Portal because of layout, colours etc and was surprised that there seems to be no option to configure this himself.

    Thanks,

    Vikki

    Pixel tracking images in tickets are being loaded

    in Service Manager

    Posted

    Hi Trevor, Daniel,

    Many thanks for your quick response and help with this. Our user who reported this has tested the fix and asked if you can confirm the following:-

    Is it intended for the <img> tag to be in the DOM, but just blocked by the Content-Security-Policy? I would expect the <img> tags shouldn’t be added to the DOM until the ‘Load external images’ button is pressed. Please see screen shot from the Chrome dev console. Also does this fix break the ‘Load external images’ functionality? Or does loading external images use a different method where the Content-Security-Policy img-src is not enforced??

    Just to confirm the fix has been tested in IE (Citrix) and Chrome (local).chrome.thumb.PNG.b6eb67762c6add1bbc844b13dcbfdc48.PNG

    Many thanks

     

    Pixel tracking images in tickets are being loaded

    in Service Manager

    Posted

    One of our users has reported when dealing with a phishing incident report from a customer in Hornbill, he noticed that the page was making a request to the phishing site, even though he did not click the link and had not opted to download external images. He is quite concerned that a secure/trusted origin containing personal data, is making requests to external, untrusted resources that are referenced in the body of emails from customers, unless you specifically click the 'Download external images' button. Even though the email is loaded from the customer in a sandboxed iFrame, the 'allow-same-origin', 'allow-popups' and 'allow-popups-to-escape-sandbox' attributes are used, so it's not a full sandbox.

    Please can you advise/look into this?

    Many thanks.

    When searching or selecting drop down lists, screen not refreshing and selections staying visible - since we upgraded to 1393

    in Service Manager

    Posted

    Since we upgraded to 1393 we seem to be having an issue when we search for requests or select from drop down boxes, they stay visible on the screen when you click out of them. If we select someone's calls from our team in "view", the drop down list stays visible even when you have selected from it and if you refresh the page to clear the drop down list you are taken back to your own requests. We're having to click on the marker circled to clear the selection boxes from the screen, where before just click out of the selection it disappeared. This has been reported to us in IE11 and Chrome. Any ideas??

    Capture.PNG

    Capture2.PNG

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