[Country and language in progressive capture]

Is it possible to get a drop down list of countries and languages to use in the progressive capture?

The reason is that I want to match it to the organisation country and language fields and since these are drop down fields in the organisations management, I want a direct match so I can automate the creation using a BPM.

[PCF link requests option]

On 2/1/2019 at 10:37 PM, James Ainsworth said:

I've had a look and I don't see an existing operation in the BPM for linking existing requests, only to create new linked requests.

@James Ainsworth

I cannot find where to create a new linked request, only update or resolve already linked ones. Can you point me in the right direction please?

[Limit automatic email attachments by size (<10kb)]

I suggest making this an instance setting since for us 1k would probably be an OK setting

[Link requests - bulk Request Action]

Has there been any updates on this @James Ainsworth?

[PCF link requests option]

+1 since I just ran into some issues that linking by BPM would solve

[Adding Service Bulletin through BPM]

In practice what I'm looking for is to publish/retire a bulletin with a custom button and an auto task

[Adding Service Bulletin through BPM]

@Martyn Houghton

I interpret your comment as that you are not aware of any way this can be done either

[Adding Service Bulletin through BPM]

Is there any way to either add a bulletin to a service through the BPM or change the status of a bulletin for example from draft to published?

[Custom Button - Conditions "Show Button if.." enhancements]

+1 for the OR operator since now I've added a bunch of identical buttons each for its own service

[Knowledge Centre]

Interesting, please add us as well

[Global Search > Requests - Add Organisation as criteria]

+1 from us since we also support external organisations and having an organisation filter in the search would help immensely

[Searching on Custom Fields]

Any update on this @James Ainsworth @Steven Boardman?

[Service Subscribers Add includes Archived Organisations]

+1, with over 7000 external subscribers it would be nice to not have to worry about the archived ones

[Raise New Request - Service List - Next Button on Service Heading or scroll bar within service list]

I like the idea of double clicking. +1 from us

[Search Facility for Services]

Good idea, we are beginning to have the same issue for some of our teams

[Routing Rule Updates to Resolved Requests Status - option to update status]

+1

[BPM Access to Notes field]

@Martyn Houghton
That would handle insertion into a notice but my original post is to be able to retreive the information from the Organisation's or Contact's notes fields in get customer information node

 

[Service - Copy Subscribers]

And +1

[Ability to see which Business Processes Use an Email Template]

@AlexRutter

If you have access to the Admin module and database direct, you can run the following query, just change THE-NAME-OF-THE-DRAFT-TEMPLATE-GOES-HERE to whatever your template is called:
SELECT h_title FROM h_bpm_processes where h_application = 'com.hornbill.servicemanager' and h_active = 1 and h_xml like '%<parameter><param>emailTemplate</param><action>set</action><value>THE-NAME-OF-THE-DRAFT-TEMPLATE-GOES-HERE</value></parameter>%'

Or, if all draft templates are named something with "draft" you can use the below although this makes it a lot slower

SELECT h_title FROM h_bpm_processes where h_application = 'com.hornbill.servicemanager' and h_active = 1 and h_xml like '%<parameter><param>emailTemplate</param><action>set</action><value>%draft%</value></parameter>%'

 

This will provide you a list of BPM's.

[Document Library Link Customer/Organisation]

+1

[Connecting Via to Decison node]

Update:
The workaround of adding the outgoing node before the second incoming node runs as expected. I hope Hornbill can provide some kind of rationale behind the decision.
We'll start by running this on one of the smaller services just in case there are some bugs

[BPM Access to Notes field]

Would it be possible so the BPM node Get Request Information / Customer Details and Organisation Details can retrieve information from the Notes fields.
That way we could use that information to post a notice if for example a customer has a disability or if there is important information on the organisation.
Of course we can hide notes and add a custom field that's called notes and then get that info but we already have a lot of info in the notes fields so it would be a lot of extra work.  

[Connecting Via to Decison node]

What's the reasoning behind not allowing connecting a Via node to a Decision node if the Via has multiple incoming connections.
I managed to build the BPM by connecting the Via to Decision before adding the second incoming node but don't know if/how this will work when running it.
I need to make multiple checks on the customer and display notices depending on certain customer data.

 

[Limit automatic email attachments by size (<10kb)]

+1 please

[What's the BPM "value" for a checked single checkbox.]

I found the answer myself by checking the database.
I look for "contains true". This works.
Before it's touched it's NULL (not set) after someones checks/unchecks the box it set to true or false respectively which is why it remained set.
It may be that the boolean true also is interpreted as a 1 as @Alberto M pointed out but I haven't tried this.