Harry Hornbill

Hello Everyone The latest version of Hornbill Admin Tool (494) has been released to live. Release Notes for this release are as follows: New Worflow - Bpm - Editor: Add support for flowcode input param picker "translatableStaticList" which fetches a data list using translation strings. Popup Controller for Assigning All users to a role From Server Build 2651 it is now possible to add only all user / all basic users or both to a role using the Assign All button. When assigning users to roles the auto complete now allows contacts and basic users to be searched for based on the role privilege level. New App Store Content for Beta Applications Change workflow - bpm editor - approval node: change authoriser weighting to steps of 5% instead of 10% Icon Picker now supports FontAwesome 4.7.0 Fix Reporting - Reports - History Tab: Delete report history button not triggering delete in IE - angluar checkbox model not updating in IE11. Build Number not showing in about box Issue when the App Store Content would not correctly load Issue where Application Subscription View would not show

Hello Everyone The latest version of Hornbill Document Manager (230) has been released to live. Release Notes for this release are as follows: Fix PM00144121 Dynamic Collections do not return the documents expected

Hello Everyone The latest version of Hornbill User Tool (520) has been released to live. Release Notes for this release are as follows: New WiKi mark-up now accepts [ blockquote ] Change Added Notification in old Activities View about removing old view {#CH00143971} Add paging to Tasks list for Entity (as from server build > 2649) Fix paging on search page missing out first item

Hello Everyone The latest version of Hornbill Service Manager (867) has been released to live. Release Notes for this release are as follows: New Flowcode Error when taking a call off hold {PM00144029}

Hello Everyone The latest version of Hornbill Admin Tool (488) has been released to live. Release Notes for this release are as follows: New - Worflow - BPM Editor : Add ability to group nodes Change Workflow - PCF Editor: Do not allow a custom form to have an ID that matches an application defined form Reportings - Reporting List: Force angular to refresh model on checkbox select to ensure deleted button activates/de-activates Workflow - BPM - validate workflow after uploading from file. Workflow - PCF Editor - Switch node support now always on - removed experimental flag. Fix System - User Management: Regional settings date time format picker showing duplicate text Issue with screenshot thumbnails for app store info Adv Analytics - Dashboards - Access Permissions: Revoking access permission failed to save. Adv Analytics - widget - chart: Fix Auto setting for label rotation. Reporting -Reports - Report History: IE11 The delete report button was not activating when report checkbox selected - issue with ng-change. Workflow - BPM Editor - Decision Node Goto: Property sheet showing invalid condition warning for new nodes. - Reporting - Report Filter Clause Editor: When deleting parts ANDOR parts would not be removed. Workflow - bpm/pcf : node label centering workflow - pcf Editor - changing form to a form that has no pathToFiles setting kept old pathToFiles setting instead of setting to blank. Adv Analytics - Widgets - Count List : time formatters formatting to date hh:mm:ss rather than just total hh:mm:ss User profile Attribute 3 Translation Was Incorrectly pointing at Attribute 1 Workflow - BPM Editor: Pasting on nodes while canvas is scrolled

Hello Everyone The latest version of Hornbill Live Chat (21) has been released to live. Release Notes for this release are as follows: Fix Copy and paste error caused duplicate content to show in the App Store.

Hello Everyone The latest version of Hornbill Service Manager (864) has been released to live. Release Notes for this release are as follows: Fix The 'Change Type' field is missing from Change Requests {PM00143939}

Hello Everyone The latest version of Hornbill User Tool (517) has been released to live. Release Notes for this release are as follows: New {#CH00143891} As a User I would like to delete all emails in a specific folder Fix {#PM00143750} Email Reply To is not setting all users in the To original email {#PM00143767} Modal background of Nano Training remains visible when clicking on Toast notification

Hello Everyone The latest version of Hornbill Service Manager (863) has been released to live. Release Notes for this release are as follows: Fix Request list failing to load in mobile app Unable to change SLAs within a request unless a service desk admin {PM00143902}

Hello Everyone The latest version of Hornbill Service Manager (862) has been released to live. Release Notes for this release are as follows: Fix Removed performance feature intended for next release Fixed search issue in Customer Portal where contact handle was being passed instead of the contactId when getting Services

Hello Everyone The latest version of Hornbill User Tool (515) has been released to live. Release Notes for this release are as follows: Change {#CH00143865} Check mailbox rights when getting Folders List

Hello Everyone The latest version of Hornbill ESP (2645) has been released to live. Release Notes for this release are as follows: New Added new API operations system::bookmarkHistoryList, system::bookmarkHistoryDelete and system::bookmarkHistoryClear Added new operation system::bookmarkHistoryAdd to support bookmark history tracking Change The operation activity::workspaceGetList now has the option to exclude workspace owner presence information from the results, this can help with performance when presence information is not required. Tasks for Entities will not check for appointments anymore. It returns all task types (performance optimisation) The operation bpm::processResume now has the option to work asynchronously, this is currently controlled by an experimental flag. The operation tasks::taskComplete now processes flwocode and bpm operations asynchronously improving the responsiveness to the user when completing a task or approval Fix Session folders are now cleaned up for cloned sessions

Hello Everyone The latest version of Hornbill User Tool (512) has been released to live. Release Notes for this release are as follows: Change Main link in the Hornbill Logo goes to the default view rather than Newsfeed Updated AngularTrap 3rd party lib to the latest version (2.3.8) to fix a time picker selector issue.

Hello Everyone The latest version of Hornbill ESP (2635) has been released to live. Release Notes for this release are as follows: New It is now possible to suppress table rights when calling session::getSessionInfo Optimized response time/performance of activity::newsFeedQuery operation The operation data::sqlQuery now returns timing information relating to the query execution and results processing phases Change The operation system::logMessage now operates asynchronous to save the caller from having to wait for the message to be transferred to the log service Improved performance of newsfeedQuery, implemented activity visibility state caching

Hello Everyone The latest version of Hornbill User Tool (509) has been released to live. Release Notes for this release are as follows: Change As a Co-Worker I would like to prevent from text being treated as wiki text Displaying Completed On in Activities list items Fix Translation for ''Translated by'' was not translatable. Forwarding or replying an plain text email will remove the formatting

Hello Everyone The latest version of Hornbill Admin Tool (474) has been released to live. Release Notes for this release are as follows: Change Group select filter is now Starts With no Contains so that more generic words can be used to get the correct Group. If you want to use Contains then prefix your search term with a %

Hello Everyone The latest version of Hornbill Service Manager (846) has been released to live. Release Notes for this release are as follows: Fix Cannot view active requests on All My Requests

Hello Everyone The latest version of Hornbill Service Manager (845) has been released to live. Release Notes for this release are as follows: Fix Search for a site in Progressive Capture is no longer filtered

Hello Everyone The latest version of Hornbill Service Manager (844) has been released to live. Release Notes for this release are as follows: Fix Fixed infinte loop issue in Portals Infinite loop causing server crash. Performance related change around only returning services once on portal home page

Hello Everyone The latest version of Hornbill Admin Tool (473) has been released to live. Release Notes for this release are as follows: New Ability to see time taken when Querying using Direct Database Adv Analytics - Widgets: Added support for date period filtering to SQL Group By Chart Reporting - Reports : Added support for Is Null and Is Not Null to filters. About Dialog now shows live and cached server build version. System - Data - DB Direct : Allow query exec of highlighted SQL by line. App Store - Subscription View : Added application subscription usage table. Experimental - Entity Viewer - Allow user to save entity view after moving nodes. (available after Hornbill ESP build 2613) Change Workflow - BPM Editor: remove ce-4 connection check Update styling of new Database Query time Workflow - BPM Editor: Rework parallel node auto sizing System - Data - Profiles : re-work some of the profile tree control styling and usability Fix Issue loading login page Workflow - BPM Editor: connection validation. Issue with microsecond to duration filter System - Org Data - User View: Re-work view visibility logic so does not throw error if you have no more licences when viewing existing user. Workflow - BPM Editor: connection validation. Issue with Disconnected Popup and it would not allow you to reconnect. When trying to set a site floor the name would be used instead of the inputted value. System - Data - Profiles : Update profile displayname in the profile tree after changing it Unable to select an application when managing an application role.

Hello Everyone The latest version of Hornbill Service Manager (843) has been released to live. Release Notes for this release are as follows: Change Service Level Calendar renamed to Working Time Calendar Fix Reverting removal of ordering on snippets list Service Details for readonly viewers were not shown correctly Error when click on "Awaiting Feedback" button on portal There was a scenario where the request type was not set when selecting a catalog item from the service list in progressive capture Priority now filtered in ascending order in the portals the same as it is in the main user app for progressive capture flows Remove JS that sets h_datelastmodified after each action. This is already catered for by each respective Flowcode. This removes unnecessary/duplicate API calls on each action and is the cause of 'Superfluous update' issue.

Hello Everyone The latest version of Hornbill User Tool (503) has been released to live. Release Notes for this release are as follows: New As a Co-Worker I would like to have a default view (depends on server build > 2613) Change About view is now taking server details in real time New style for the Main Profile Menu (logout) Fix Progressive Capture is not stopping in auto mode when custom form has flag set to stop Workspace Search was calling twice the same query

Hello Everyone The latest version of Hornbill ESP (2625) has been released to live. Release Notes for this release are as follows: New Added basic security event logging in advance of admin tool update for security event reporting The through-stack trace now includes the query name for data::queryExec indexer::indexSearch now returns the total number of items found that match the search criteria indexer::indexSearch now returns information about how long the index search took to execute Added options to set default view in Collaboration Core espquery - admintoolGetEntityViewState - to fetch view state of an entity Change Added translations for admin tool appstore app subscription table Fix Optimized performance for activityStreamQuery where a large number of comments were present The operation indexer::indexSearch has been limited to return a maximum of 500 items in a single API call, you can use paging read out larger result sets. There is better range checking on indexer::indexSearch operation. Some searches were taking a large amount of time to process and were running slowly with high CPU usage. This was caused by unneeded processing of search results. Very significant performance improvements on large data sets have been made

Hello Everyone The latest version of Hornbill ESP (2612) has been released to live. Release Notes for this release are as follows: New The operation activity::workspaceGetList now caches its results for faster retrieval. A new optional parameter 'ignoreCache' can be set to true in order to defeat the caching and always query the database. Change Optimized conversations, participants and unread counter query for conversatiojnGetList Optimized unread counter query for workspaceGetList The operation activity::workspaceGetList as been expanded to give the caller the option to not query unread counters. This is true by default for backwards compatibility but gives the caller the option to reduce load on the system if they do not need unread counters. The operation activity::workspaceGetList has been optimized for performance making us of memory caching in order to reduce the high frequency use of the underlying database server. Message notifications that are not mentions and are older than maxDismissedMessageAge (2 days default) are now purged from cache. Mention history is still maintained for maxMessageAge as before Language string queries have been optimized and are now cached, this means when a UI screen is loaded the database is no longer queried for string translations, this is now served from memory cache which should improve load time performance. Fix MIME Encoded email messages that are attached to other messages are now named with a .eml extension instead of a .msg extension. This change allows attached mail messages to be opened in Outlook and other external email clients Reporting Templates - Report charts tick ordering (asc/desc) by value

Hello Everyone The latest version of Hornbill Customer Manager (188) has been released to live. Release Notes for this release are as follows: Fix Application was loading wrong translation strings