Harry Hornbill

Hello Everyone The latest build of Hornbill Admin Tool (654) has been released to live. Change Log for this release are as follows: Fix Workflow - BPM - Node Grouping: Group uids were being reset so canvas could not render more than 1.

Hello Everyone The latest build of Hornbill Document Manager (244) has been released to live. Change Log for this release are as follows: Change Add more config to document links to allow you to search your own document, documents shared with you or libraries Improve performance of getDocumentDueForReview query Fix PM00147190 - Docmanager can't edit collection if name to long text-overflow on info-panel

Hello Everyone The latest build of Hornbill Admin Tool (652) has been released to live. Change Log for this release are as follows: New KeySafe now supports revoking an oAuth Access token securely. This is required to reset Google Auth in the event of any issues where the refresh_token is not presented to KeySafe, it is also good practice to revoke access to any Application not currently being used. Change Admin Harry Hornbill Notification Pane: Add video support Workflow - BPM Editor - Custom Variable Picker: Provide an inject and replace button for certain fields. Workflow - BPM Editor - Gotos: Change custom expression builder ot use variable picker. Fix Workflow - BPM Editor - Gotos: Do not reset var display name when init propertysheet Workflow - BPM - Auto Approval Node: save process not storing goto ifs.

Hello Everyone The latest build of Hornbill Admin Tool (643) has been released to live. Change Log for this release are as follows: New System - Org Data - Roles : Add table name filter to database rights list (server build 2760) Workflow - BPM Editor: Add ability to "view" versioned process from the publishing table. KeySafe keys now have the log details available. Ability to clear a KeySafe key data. Workflow - BPM: Adding versioning support (orion server 2758) oAuth 2 Support for Key Safe Adv Analytics - Charts - Sql Group Series Filters: Add ability to change the filter display order. Workflow - BPM Editor: Show context a btn against inputs that support variable injection Change Workflow - BPM Editor - Task Node: Show list icon in bottom right of task node if a task checklist is defined for it. Workflow - BPM Editor: Make auto approval node available for use in live (without experimental flag) Adv Analytics - Widgets: toolbar icons now alway float in top right hand corner on mouse over. Workflow - BPM - Automated Tasks: Do not allow user to setup new disabled or depreciated flowcode scripts. Workflow - BPM: Modify getProCaptureList function to get all the pcf defs in 1 network call instead of 1 per pcf. Workflow - BPM Editor - Intgration Node: add filter to credentials list. Workflow - BPM Editor - Integration Node (exp) : add node outcomes of completed, timeout and error Workflow - BPM Editor - Integration Node (exp) : add new waitForCompletion property for use with non HIB connectors. Workflow - BPM Editor: Show var inject button on static var sensitive properties. Workfloe- BPM Editor: Dbl click group to edit properties (group name). Workflow - BPM Editor - Integration node: Show input and output param titles and desc icon if available. General - make dialog service popups static so clicking outside modal does not close it. Workflow - BPM Editor: Variable context menu replaced with popup dialog tree Fix KeySafe issues loading in IE11 Issue where BPM designer could not load if an Auto Approval node was being used Adv Analytics - Measures: Scorecard color indicator showing amber innstead of green/red when on warning limit Workflow - BPM: Update workflow support for versioning changes. Workflow - BPM: Create workflow support for versioning changes. workflow - bpm / pcf : do not save transalations for node properties that are empty or undefined. Workflow - BPM Editor - Task Node: clear task assignee when injecting a var Workflow - BPM Editor - Integration Node: Do not set default result reference when it is set to blank - juat show validation warning icon msg. Workflow - BPM Editor: Integration node (experimental) run json schema validation as part of process validation Workfloe- BPM Editor: Cannot resize group after minimising and then expanding again. Issue with Webhook Authentication dropdown not showing the correct list Workflow - PCF Editor - Custom Question Form: static list item input boxes were shifting position when giving them focus. Workflow - PCF - Editor: Validation - ensure field Ids on a custom form are unique for that form.

Hello Everyone The latest build of Hornbill Service Manager (993) has been released to live. Change Log for this release are as follows: New As a BPM Manager, I want to automatically add owners of a Request’s related entities (i.e. Linked Services, Linked Assets and the associated Service) to the list of Authorisers for the Request. The list of Authorisers is presented in “Authorisers” action bar tab in a Request Change Linked Requests section is now paginated You can now determine if the description of an Activity is posted into a Request's Timeline on completion. This behaviour is controlled via "guest.servicemanager.request.timeline.showActivityDescription" Application Setting. Please note that this is enabled by default. Fix When navigating through the assets area, the asset class you’d selected doesn’t persist Unable to update charts when changing conditions in a View Error when creating a Request from a Request through the BPM Raising a Request from an email does not remove attachments from Progressive Capture “System Autoresponder” account is added as a member for auto-logged Requests

Hello Everyone The latest build of Hornbill Document Manager (243) has been released to live. Change Log for this release are as follows: Fix Details Button in Doc Viewer not visible if no rights to edit the document found fix placeholder on library share Don't show tooltip on embedded document if there is nothing to display (ie no description)

Hello Everyone The latest build of Hornbill Customer Manager (208) has been released to live. Change Log for this release are as follows:

Hello Everyone The latest build of Hornbill Service Manager (980) has been released to live. Change Log for this release are as follows: Fix Requests that have "On Hold" status will not come off hold at the end of the on hold timer

Hello Everyone The latest build of Hornbill Collaboration (640) has been released to live. Change Log for this release are as follows: New Main Menu - Click Mode - Use mouse click to open the menu (ON) or mouse over (OFF) Main Menu - Added search menu items and preventing menu from being opened when not intended (menu also opens using Alt+M (Ctrl for Mac) Change As a Co-Worker I would like to view and complete a task form a URL When multiple IdP are configured for SAML allows you to bypass the IdP discovery page and specify which IdP to use in the URL like http://live.hornbill.com/[instance]/?entityId=[entityId] Made it clearer when a filter is applied on the activitystream Workspace Search - Removed Online Status from right hand side because it is already included in the user tooltip on the left Fix If Notification comes without objectRef it was not being displayed

Hello Everyone The latest build of Hornbill ESP (2751) has been released to live. Change Log for this release are as follows: New added pcf missing translations. The operation bpm::returnRuntimeContext now provides the option to return the processes runtime variable context Change Extended check which will prevent user archive or deletion if user owns one or more workspace or document The operation admin::keysafeListKeys can now apply multiple type filters If activity::activitySearch fails to resolve actor information because user/contact doesn't exists anymore then on need to throw the error back to user, instead use index result data to populate actorId and actorName. Fix The DNS client was not correctly handling TXT records larger than 255 chars in accordance with RFC1035 Add Everyone to Workspace was returning Decimal Number in the result notice Pre/Post Entity events were always invoked irrespective of the value set against the Entity event

Hello Everyone The latest build of Hornbill Service Manager (979) has been released to live. PLEASE NOTE: We strongly recommend that the update to the Service Manager App is performed out of hours or during less congested hours. This is due to a migration of data that will be performed, to cater for an enhancement to Service Manager where you can specify a bi-directional relationship when linking a Request to a Request. Change Log for this release are as follows: New Through the BPM, you can now lock and unlock selected Action Items The description of Request activities is now included in the timeline updated when they're created along with a clickable link to open the Activity pop-up When linking Requests, you can now specify their relationship to each other You can now make the Request reference available for Published Issues in the portals using the app settings guest.servicemanager.customer.request.revealPublishedRequestID AND guest.servicemanager.portal.request.revealPublishedRequestID Change Improvements to Sub-statuses The Linked Requests is now paginated You can now filter the list of Assets by it's extended details Service Desk tile in the Admin tool can now be found under 'Configuration' Fix Resolved issue when updating Views would not update related charts UI and minor text fixes The Known Error option in the Raise New menu is only shown if you have the correct rights The Request details preview in Progressive Capture now displays wiki-formatted text correctly Printing would not show some of the options if the Request prefix has been customised Asset images now available in the portals when they've been linked to Requests The Print option would not always work if not all of the data was available Static dropdown and checkboxes custom field were not populated Site list only shows 5 sites in the request details page Could not change the status of a Request from New to On-hold When adding multiple subscribers or supporting teams to a Service, the surrounding options will always stay at the top rather than moving with the box as it grows Disable Assignment in Admin portal correctly checks full team results instead of current page Only display BPM error on request load and BPM restart Only allow schedule of a request when a from and to date supplied Global search will now default to Requests when looking at a Service Manager page Accessing a Request from the Request List would cause a page refresh If an owner's manager had not been set, escalations would fail when trying to notify them Services were made visible in the Portals by default on creation Some requests could not be accessed even if you should have been allowed to view them Auto Responder Update operation Timeline post's visibility can now be controlled via an app setting The category selector now only shows the expand option if there are children available

Hello Everyone The latest build of Hornbill Collaboration (634) has been released to live. Change Log for this release are as follows: New Added ability to preview wiki formatting in posts, comments, conversations etc via a preview button or using the shortcut key alt-w (ctrl w on Mac) Change The buttons in the comment editor are now a floating button bar so they take up less room Fix Shortcuts were not allowing to use special characters (Ex.: Alt + 164) - Now shortcuts are ignored if more than one character is entered in a small period of time Activity view sometimes showed unformatted reminder value (like PT1440M) Email Viewer popup - Email content shows in a very small popup Giphy embed don't work if the link has a trailing slash (/)

Hello Everyone The latest build of Hornbill Admin Tool (604) has been released to live. Change Log for this release are as follows: Change BPM Experimental Live Instance Lookup - Show process state progress control when searching for an instance. Reporting - History Table : Show report runID - useful for using other lookup tools. Reporting - Add ability to use same user input prompt in serveral where clause parts Fix Reporting - Reports: Default user prompt type to 'input textbox' Workflow - BPM - Editor: Experimental auto assign authorisation - exit connector validation Workflow - PCF - Editor: Validate custom static list questions that have no options defined. BPM Workflow Editor: Timeline css and event setup tweaks. Issue Activating Progressive Captures Adv Analystics - Widgets - Charts: Do not re-fetch data when changing non fusion settings Workflow - BPM - Create: make system ObjectRefUrn input param optional instead of mandatory.

Hello Everyone The latest build of Hornbill Collaboration (630) has been released to live. Change Log for this release are as follows: Fix {#PM00146311} Email View - Opened email is not aware of a new folder {#PM00146121} Progressive capture branch after branch fails after conditions change Custom Buttons - Missing gap between icon and label of the button when editing a comment with image, the image would be removed When bookmarking a page with no description the bookmark show undefined accented characters in translations of the dialog component would display html codes rather than the correct character new posts still added to timeline even if they don't meet the filters

Hello Everyone The latest build of Hornbill ESP (2742) has been released to live. Change Log for this release are as follows: Change {#CH00146237} Update Organisation Timeline when performing changes to the Contact If encryption scheme is set to none (plainText) for Smart Host connector, then mail server should not switch to encrypted when it detects that the remote SMTP server supports STARTTLS. This should only be done for Direct Outbound connections. The activity::activitySearch operation now supports accessToken for activity stream of type Entity Fix Collaboration Core notification counters were not loading the correct number at the initialization. mailadmin::routingRuleGetFlowcodeOperationList throws an error if Auto Responder FlowCode operation is not defined for the specified application

Hello Everyone The latest build of Hornbill ESP (2739) has been released to live. Change Log for this release are as follows: New icon is now returned for Application related APIs exp setting experimental.feature.pcf.enablestoredquerydataproviders experimental.feature.bpm.allowinstanceediting Added experimental.feature.bpm.autoapproval Change When email is delivered using the Direct Outbound method, our servers will switch to encrypted when it detects that the remote SMTP server supports STARTTLS. If the remote server does not support STARTTLS encryption, then it will continue with the session in plain text. This is completely automatic and is performed each and every time a new SMTP connection is made. {#CH00145038} Remove Containers dependency - Step 1 The operation session::setApplicationOption is opened up for Authenticated Guest, this is only allowed for options that begins with 'guest.' Report css. When in browser mode let the report size itself. When in print mode enter landscape mode. Fix Fixed a problem with the way PingCheck was handled when the cache service is inaccessible.

Hello Everyone The latest build of Hornbill Service Manager (966) has been released to live. Change Log for this release are as follows: Fix: unable to put a request on hold if it has a status of "new" site field unable to load all sites in request details reference field in routing rules can't be edited

Hello Everyone The latest build of Hornbill Service Manager (964) has been released to live. Change Log for this release are as follows: Fix: Request OnHold/OffHold button is not visible when there are no sub-statuses defined

Hello Everyone The latest build of Hornbill Service Manager (963) has been released to live. Change Log for this release are as follows: New Service Manager specific items can now be added to BPM Timeplans Emails are marked as read when using the 'Apply To Email' option Snippets now have the options to include the current date, current time or current date time Create your own Sub-statuses Change Added "On Hold" as selectable status in Request Global Search Fix The awaiting feedback filter on request list would show the owner as the customer in the Portals Added fix for FAQ video height in Portals If a label is used in the questions section, the actual label saying 'label' is hidden. The home icon would not always work in the Hornbill mobile app version of Service Manager Improved handling of BPM errors when no SLAs are configured Grabbing the scrollbar when you have lots of snippets would close the menu Release Type can be used as in the customer expressions of a decision node Unable to close a request after a period of time When a request is updated via email, the content of the email will now be included in the analyst/team notification email Dynamic checkbox in a progressive capture does not populate custom field checkboxes The BPM for a Catalog item could not be unset Couldn't set the customer of a Request if you removed the previous one If you unlink an Asset in Progressive Capture, you can't search for it again Improved performance when searching for Sites in Progressive Capture When an asset is in policy in Configuration Manager, the edit button is below the timeline meaning it is not visible until you reach the end of the timeline Going back to the search results in the Portals would cause the page to refresh Replaced strings with Service Category instead of Request Category Level Not possible to order Requests against a Service You could change the Request type when logging a Request using Catalogs in Progressive Capture On smaller screens you were not able to toggle between the Request list and personal dashboards

Hello Everyone The latest build of Hornbill ESP (2739) has been released to live. Change Log for this release are as follows: New icon is now returned for Application related APIs exp setting experimental.feature.pcf.enablestoredquerydataproviders experimental.feature.bpm.allowinstanceediting Added experimental.feature.bpm.autoapproval Change When email is delivered using the Direct Outbound method, our servers will switch to encrypted when it detects that the remote SMTP server supports STARTTLS. If the remote server does not support STARTTLS encryption, then it will continue with the session in plain text. This is completely automatic and is performed each and every time a new SMTP connection is made. Remove Containers dependency - Step 1 The operation session::setApplicationOption is opened up for Authenticated Guest, this is only allowed for options that begins with 'guest.' Report css. When in browser mode let the report size itself. When in print mode enter landscape mode. Fix Fixed a problem with the way PingCheck was handled when the cache service is inaccessible.

Hello Everyone The latest build of Hornbill Document Manager (242) has been released to live. Change Log for this release are as follows: New {#CH00146254} Improve UI for Document Viewer and Editor Added shortcuts Access Key + N for new and Access Key + C for Filter Fix {#PM00145893} display the full id and name to prevent dedupe errors when groups have same name

Hello Everyone The latest build of Hornbill Admin Tool (599) has been released to live. Change Log for this release are as follows: New Adv Analytics - Widgets - Charts: Add ability to override data label for chart data items. So can convert key value to meaningful text value (like asset types). Change Entity Viewer : set hightlight of relatioship columns to navy/white when hovering over connection remove experimental flag for entity viewer - now available for general use. Fix New Business Process would incorrectly have an input param set, any Workflows that produce the following error should be opened in the Administration Tool a node moved and then saved:

Hello Everyone The latest build of Hornbill Admin Tool (596) has been released to live. Change Log for this release are as follows: New system.regionalSettings are now driven by select inputs when modifying Advanced System settings. EXPERIMENTAL - Bpm Workflow - Add the ability to edit a live process instance and save, resume or restart it. Change hb-loading directive - add option ot hide message text. Shows loading icon only. Workflow - BPM Editor: Change PCF answer refs to use new global.pcf function Fix Type List Workflow - BPM: Integration node input params set/ignore listbox option test was blank. BPM - Workflow Editor: PCF Custom Forms variable picker BPM - Workflow Editor: PCF Custom Forms variable picker workflow - pcf: custom form labelField settings reset when opening question

Hello Everyone The latest build of Hornbill Collaboration (628) has been released to live. Change Log for this release are as follows: Change Add a tooltip to emoji with description text Use activityChangeVisibility API to change visibility - Create hb-textbox component with support for mentions, embeds, image uploads and pastes, inline commands, emoji, giphy etc Fix Conversation messages not breaking word line in the right place {#PM00146430} customise logout logo doesn't work in portal The comment editor now respects the value of buzz.activity.comment.maxTextSize Support custom sizes on hb-socialprofile - Activities Description not wrapping correctly in Edge and Firefox - Fixed missing full day switch for activities when editing, fixed not showing full selected date range in calendar view - Forcing all users to switch to new activities - PM00146256 Added ability to set set the height to auto in youtube directive

Hello Everyone The latest build of Hornbill ESP (2734) has been released to live. Change Log for this release are as follows: New It is now possible to get XMLMC metadata and schema information in JSON format as well as xml Added backend functionality for Client Side Email Templates Change The operation session::setApplicationOption now allows you to specify the option set