Harry Hornbill

Hello Everyone The latest build of Hornbill Service Manager (1033) has been released to live. Change Log for this release are as follows: Fix This Service Manager patch addresses a security issue

Hello Everyone The latest build of Hornbill ESP (2787) has been released to live. Change Log for this release are as follows: Change bpm::workflowGetVersions now returns additional output params i.e. application, name, last updated by, last updated on, last used on and category The operation system::subscriptionCheck now returns subscription information relating to integration features Subscription enforcement for Enterprise Integrations Connectors has been added Subscription enforcement for iBridge premium integrations has been added Organisations list can return list only of ids based on filter. Contacts list can return list based on a list or organisation IDs The iBridge catalog API now returns information about integration license status Fix PM00147900 Changing organisation on the contact page does not update the org details in the contact record

Hello Everyone The latest build of Hornbill Document Manager (245) has been released to live. Change Log for this release are as follows: New {#CH00146890} Add an admin ability to change ownership of all of a users documents Fix Completed reviews not shown on document page

Hello Everyone The latest build of Hornbill Service Manager (1027) has been released to live. Change Log for this release are as follows: Fix Feedback form is not automatically prompted when viewing a closed Request in the Portal {PM00147873}

Hello Everyone The latest build of Hornbill ESP (2784) has been released to live. Change Log for this release are as follows: Fix If you mention a user who's user Id contains a space, then the user will not receive a mention notification Non-application specific nano-training notices for user were not returned

Hello Everyone The latest build of Hornbill Collaboration (666) has been released to live. Change Log for this release are as follows: Change - Added link to Task Details popup. Allowing Dismiss All of notifications of Activities (available as from server build > 2780) Fix When posting from to a timeline, sometimes the icon in the privacy selector is not being set correctly Email Composer - Reply All is now using the same setting as Reply to include the original message Could not Follow-Up an activity that was generated by Document Manager's Review Multiple activitystreams on one page can clashes as new posts aren't checking that they belong to that activitystream when they are made Changing Contact's organisation is not changing all data correctly (Based on server build > 2778)

Hello Everyone The latest build of Hornbill Admin Tool (671) has been released to live. Change Log for this release are as follows: New Application Subscription Information now contains more details about each user instead of just the Logon Id

Hello Everyone The latest build of Hornbill Service Manager (1019) has been released to live. Change Log for this release are as follows: Fix Fixed translate visblity default located in global scope, affecting all translation entities {PM00147735} Fixed issue where active tab wasn't being displayed in the Portals {PM00147712}

Hello Everyone The latest build of Hornbill ESP (2782) has been released to live. Change Log for this release are as follows: New mail::getEntityTemplateMessagePreview which allows you to generate the HTML Preview for an Entity Template Email Message with variable expansion. The operations data::sqlQueryAndExport and data::queryExecAndExport can now export results into JSON, XML, XLS and XLSX as well as plain CSV format

Hello Everyone The latest build of Hornbill Admin Tool (670) has been released to live. Change Log for this release are as follows: Change Workflow - BPM Editor - Integration Node: If field datalist value type does not match field type then convert the list data. Workfloe - BPM Editor: Allow versioned process nodes to be copied so they can be pasted into draft. Fix Workflow - BPM Editor - Integration Node: styling - input param selectbox drops out of alignment when a long display value is selected System - Security - Keysafe Editor: Password field show/hide password icon was not rendering. Reporting - Datetime Between Prompt: From date picker was including hours in its display formatting. Resulting in for example "2017-07-19 12".

Hello Everyone The latest build of Hornbill Service Manager (1017) has been released to live. Change Log for this release are as follows: Fix For the attention of Hornbill instances with a customised Portal - Rectified a problem where the styling customisations were overwritten by Build 1013 {REF}

Hello Everyone The latest build of Hornbill Service Manager (1013) has been released to live. Change Log for this release are as follows: New As an Asset Administrator I would like additional asset attributes added against the existing Asset Classes {CH00142844} Create Change Request Catalog items so that customers are able to raise requests through the portals and can be enabled through the app setting guest.servicemanager.portal.additionalRequestTypes.change As a business process owner i want to be able to update the value of the External Ref Field from my business process (CH00147423) As a business process designer I want to be able to get the details of a service (CH00147348) Include the External Reference field as searchable from the Global Search {CH00147056} Ability to set if a FAQ is visible to portal, analyst, or both https://wiki.hornbill.com/index.php/Solutions_Action_Item {CH00145420} Automatic refresh of the Request List {CH00145364} As a Service Delivery Manager I need logic to handle two stage closures and reopen {CH00138152} Capture Impact Analysts against a request as part of your business process https://wiki.hornbill.com/index.php/Service_Manager_Assessments {CH00145654} Fix Draft Sub-statuses are incorrectly available for selection within the customer response and off-hold selectors {PM00147267} BPM : resolve action still shows the "Reopen" button when using human tasks {PM00147260} When applying an email to a request with sub-statuses active, if the request does not have a service it will error {PM00146979} A warning should be displayed at the end of a Progressive Capture flow if a user has entered more characters than permitted in a custom field {PM00146949} Schedule timeline update option is displayed as blank on print popup {PM00146884} Awaiting feedback button does not exclude expired requests on request list {PM00146715} Change Calendar can take a while to load if there are many scheduled Changes {PM00142976}

Hello Everyone The latest build of Hornbill Admin Tool (666) has been released to live. Change Log for this release are as follows: New Added hib schema form directive Change workflow - bpm editor: Add some debugging for when group nodes completely lose their positioning. Workflow - BPM Editor - Integration Node: Modified to use new hib schema form directive when editing complex params System - Security - KeySafe Editor: Modified to use new hib schema form directive Fix Adv Analytics - Dashboards/Slideshows: Fusion charts leaves behind smartlabel html element when slides change - builds up memory over time. workflow - bpm/pcf editor: Chrome Ver 59 - after dragging a node - the node is not selected. CSV output from Database Direct would not correctly handle empty cell values, requires Server Build 2779 or later, also added support for Export to XML and JSON. Workflow - BPM Editor - automatic Tasks : Disabled flowcode title keeps appending "disabled" text

Hello Everyone The latest build of Hornbill ESP (2780) has been released to live. Change Log for this release are as follows: New Added admin only data::queryExecAndExport operation which allows admin to export of a user defined query to CSV, JSON or XML file formats Change The data::queryExecAndExport operation now support exporting to CSV, JSON or XML file formats Fix Changing Contact's organisation is not changing the Container ID Contacts list would not show contacts that are not associated to an organisation. Also in the Customer Autocomplete.

Hello Everyone The latest build of Hornbill Service Manager (1009) has been released to live. Change Log for this release are as follows:Fix Failure in Business Processes under specific scenarios if Requests are raised via the Customer Portal

Hello Everyone The latest build of Hornbill Collaboration (659) has been released to live. Change Log for this release are as follows: Change Activity notifications will no longer appear in the Notifications Popup, instead they will only be shown in the Activities Panel. Activities can now be assigned to any Role if the user has rights, else it will only show the user's roles. Fix When searching by tags is possible to enter a tag which doesn't exist {#PM00147364} fixes for memory leaks in IE11

Hello Everyone The latest build of Hornbill Live Chat (35) has been released to live. Change Log for this release are as follows: Fix Issues in Portal where Live Chat was incorrectly marked as closed

Hello Everyone The latest build of Hornbill Service Manager (997) has been released to live. Change Log for this release are as follows: Fix The BPM would not always resume if you had parallel tasks in your process The wrong organisation was returned for Views that had organisations as a condition

Hello Everyone The latest build of Hornbill Collaboration (658) has been released to live. Change Log for this release are as follows: Fix Activities Assign - Not all groups are shown in the list

Hello Everyone The latest build of Hornbill Admin Tool (663) has been released to live. Change Log for this release are as follows: New Workflow - BPM Editor - Automated Tasks: Add support for an alluserpicker so can lookup standard and basic users. Change Workflow - BPM Editor: Change parallel processing nodes auto sizing and add optionto set static sizes and vertical or horizontal orientation. Fix Workflow - BPM Editor: Variable picker was not triggering change events in IE. Workflow - BPM Editor - Memory Leak: After dragging a group browser memory leaks and cpu usage stays at around 30%. Have changed how dragging works. Workflow - BPM Editor - Memory Leak: After dragging a node browser memory leaks and cpu usage stays at around 30%. Have changed how dragging works. Workflow - BPM Editor - Stage Checkpoints: Do not save empty translations strings Harry Hornbill Notice: ui-view floats on top of Youtube iframe when in fullscreen mode

Hello Everyone The latest build of Hornbill ESP (2778) has been released to live. Change Log for this release are as follows: Change The operation tasks::taskGetInfo now returns the scheduleRef parameter for tasks that where created by the scheduler. Extended system::pingCheck to include testing access to global configuration data Extended pingCheck to include a check for global configuration access. The operation tasks::taskGetInfo not returns the scheduleRef parameter for tasks that where created by the scheduler. The operation tasks::taskGetList now provides an request parameter to filter by scheduleRef The operation tasks::taskCreate2 now provides a request parameter to allow you to specify the related schedule ID for tasks created by the scheduler service It is now possible to specify startDate, dueDate and expires in durations relative to the creation date of the task when its being created (tasks::taskCreate2), this is to support a new Scheduled Tasks feature The task::taskGetList operation includes task startDate in the task result list

Hello Everyone The latest build of Hornbill Collaboration (657) has been released to live. Change Log for this release are as follows: Fix Unable to send email to users that are not in the system via the email composer {#PM00147359} General issues in Tasks

Hello Everyone The latest build of Hornbill Collaboration (656) has been released to live. Change Log for this release are as follows: Fix Contact details shows sometimes a grey background until clicking on it. {#PM00147231} Workspace - Changing visibility sends two requests {#PM00147253} Word wrapping problem in tasks in IE

Hello Everyone The latest build of Hornbill Collaboration (654) has been released to live. Change Log for this release are as follows: New Added Audit Trail to the contact (as from server build 2765) {#CH00146214} As a Contact Manager I would like to see Archived Contacts in the list (based on Server build greater than 2763) {#CH00146805} Improved UI for Activity (Task) Panel {#CH00146243} Reply Email - Add App Setting to show replied text by default (The application setting is app.view.email.reply.includeOriginalMessageText - default=false). As from server version bigger than 2751 Change Contact - Separated organisation from the Contact Form {#CH00146634} Advanced Global Search - Allow search when no text is defined Radio Box in a Form now shows red border if is mandatory. Improved style for Select Field. {#CH00145445} Tasks Filters - Add new filter called Reference to show approvals (available from ESP > 2764) {#CH00142778} As a form designer I want to translate validation errors in hb-form2 Activities Calendar View - Added Start and End time to Activity tooltip Customer Autocomplete Style - Width of popup was changed to to match the max width of items in the list. That way items that are longer than the actual input will still be visible. Fix No error if change ownership on workspace fails Email Operation validation flag always returning TRUE If My Profile link is added to the Menu Favourites, it does not open from a Shortcut {#PM00146935} Organisation Details - When you enter a long website address, it will overlap the field next to it

Hello Everyone The latest build of Hornbill ESP (2776) has been released to live. Change Log for this release are as follows: New Added operation activity::activityChangeStatus to allow the status of an activity to be changed. Introduced the concept of activity status that allows for posts to be archived or locked. {#CH00146340} Email Composer Templates and Snippets for Collaboration Core (experimental flag is now turned ON by default - experimental.feature.email.enableTemplates) Implemented CRUD operations to support scheduled jobs {#CH00146806} platform preparation for the story - As a Customer Manager I would like to see Contacts from a filtered list of Organisations Hornbill now supports versioning, baselining and reverting of business process workflows. The following new API's have been added bpm::workflowBaseline, bpm::workflowRevert, bpm::workflowGetVersions. Change The operation bpm::workflowGet operation now returns the currently active workflow when no specific version is specified. The operations bpm::workflowUpdate has now been depreciated and should no longer be used. Instead use the new bpm::workflowSave operation Added Contacts table to the Audit table Updated admin::keysafeGetKey operation to optionally return a key log if required. The operation bpm::workflowCopy now allows you to change the display name (title) of the target workflow The operation bpm::workflowRename now allows you to change the display name (title) of the workflow The operation bpm::workflowRename no longer marks the process as inactive, this is because of the change in behavior implemented to support version controlFlow The operation bpm::workflowList now includes information about what version a workflow is The operation bpm::workflowGet now allows you to optionally provide a specific version to get the details for, it also returns the version number. Fix bpm::workflowList no longer returns duplicate versions when no application is provided.