Harry Hornbill

Hello Everyone The latest version of Hornbill Service Manager (909) has been released to live. Release Notes for this release are as follows: Fix If all of the supporting teams for a service have been deleted, the assign operation will show two 'undefined' teams instead of all of the teams Site is cleared on request when updating the category and is sometimes set to undefined when populated by Progressive Capture Home page menu icons not color customisable

Hello Everyone The latest version of Hornbill Service Manager (908) has been released to live. Release Notes for this release are as follows: Fix Site appears as undefined in Requests List for newly raised requests

Hello Everyone The latest version of Hornbill Admin Tool (520) has been released to live. Release Notes for this release are as follows: New Its now possible for an application to enable Release Notes per build to be displayed in the App Store. Fix Roll back Angualr-nvd3 from 1.0.9 to 1.0.8 due to JS exceptions being thrown by the third part library.

Hello Everyone The latest version of Hornbill Timesheet Manager (50) has been released to live. Release Notes for this release are as follows: Change Updated label of the main menu Fix Add Members to Category -> Unable to add a group if the ID is longer than 50 characters

Hello Everyone The latest version of Hornbill Service Manager (906) has been released to live. Release Notes for this release are as follows: Fix Remove "Reports (Beta)" button visible for admin users

Hello Everyone The latest version of Hornbill Admin Tool (519) has been released to live. Release Notes for this release are as follows: New Reporting - Reports : Add ability to set table alias name for join reports that run off the same table more than once. Robots.txt to prevent crawlers indexing Added simple profile service - for displaying profile code picker popup. Change reporting - reports : add a add /edit table alias button instead of just dbl clicking on table item. Repprting - Slideshows: Adjust slideshow timer options to allow for 10,20,30,40,50 second transitions. Workflow - PCF Editor: Show default labels as "placeholders" in custom form prompt and field settings instead of actually setting as text. Workflow - BPM Editor: Make use of new simple profile code picker service. Fix entity viewer : loading view not fading out when trying to view a singular entity It was not possible to remove columns from some report definitions. Reporting - Reports - Data Preview: Make data preview table scrollable when data flows over container size. Some Incorrectly defined translation strings would not display. Incorrect App Store Icons Languages Dropdown List is incorrectly populated Application Context not remembered after refreshing Application Translations

Hello Everyone The latest version of Hornbill ESP (2678) has been released to live. Release Notes for this release are as follows: Change The operation time::slcCalculateTime has been extended to allow the specification of Days, as well as Hours, Minutes and Seconds when specifying a duration to calculate

Hello Everyone The latest version of Hornbill Service Manager (904) has been released to live. Release Notes for this release are as follows: New You can now enforce the selection of a catalog by users in Progressive Capture with the application setting servicemanager.progressiveCapture.servicedetails.catalogRequired Change User's Organisation name is not present in Customer Select window when raising a request from email Fix Company field shows "undefined" if a request's customer is changed to a Colleague Imported calls with a status of on hold cannot be taken off hold Contact not preselected in Progressive Capture when raising a linked request from an existing request Unable to send emails to an external address through the BPM Unable to submit Feedback from portal Service Request Details Custom field labels missing Cursor moves to summary when typing in description field in progressive capture Show the field in view mode even if the value is blank Data cleardown could cause SLM response and fix times to be incorrect in some cases The colour of some icons on the portal homepage were not customisable Unable to save/update an asset if "Used By" or "Owned By" names exceed 64 characters Files with special characters in the name could cause requests to fail to get logged When reopening a request via portal, the timeline entry is marked as public You can bypass some ProCap form(s) even if they are set to mandatory 'Resolve By Team' condition in Views were not return any results The request description does expand in portal progressive capture When changing the customer of a request, service subscriptions need to be honoured Service Manager Notification titles not displaying correctly in mobile app for Assignment, Members Added, Email and Customer Portal updates

Hello Everyone The latest version of Hornbill ESP (2675) has been released to live. Release Notes for this release are as follows: Change Added email notification messages for marking a message read/unread Fix Set expiry date on ESPSessionState cookie when clearing or invalidating session Resolved a problem that was causing a service failure when the integrity of a system timer was broken. Emails without "from" could not be returned as part of the list in the getEmailList2 flowcode Some Admin Strings has an incorrect prefix

Hello Everyone The latest version of Hornbill Live Chat (29) has been released to live. Release Notes for this release are as follows: New Enable Reporting and Advanced Analytics modules. Fix SelfService Only Users could still see an empty Icon in the Left Hand Menu Issue with internal notification handling could cause incorrect counters to display.

Hello Everyone The latest version of Hornbill User Tool (550) has been released to live. Release Notes for this release are as follows: Change Organisation Form - Address field was changed from Single-Line to Multi-Line field {#CH00144067} Improved task reminder - added snooze option. Fix Avatar when no profile picture sometimes showing the letter P and sometimes uses the wrong size {#PM00144742} Problem with Paging in Organisation List Progressive capture organization form was not updating properly according to search contact form

Hello Everyone The latest version of Hornbill User Tool (548) has been released to live. Release Notes for this release are as follows: Change New Email View - Added actions for message item and option to undo a deleted email Fix New email view - New emails do not appear in the list when they arrive if only one mailbox is associated with the user. {#PM00144153} Renaming a workspace should only update in the list once it has been saved

Hello Everyone The latest version of Hornbill User Tool (547) has been released to live. Release Notes for this release are as follows: Change Replaced icon of user when is unknown to a colour and letter avatar. Fix New Email View - Folders list in email viewer were not being updated when switching between different emails in different folders. New Email View - Messages list now showing in entire space in certain screen resolutions Removed follow/un-follow buttons from connections tab when seeing other user profile

Hello Everyone The latest version of Hornbill User Tool (542) has been released to live. Release Notes for this release are as follows: Change New Email View: Counters and list is now updated when emails are moved between folders or deleted Added button to switch to new Email View per user - Updated layout for New Email View {#CH00144048} Add user availability in the User selection in the Conversation view Fix {#PM00144218} Add translations for dialogs (requires server build 2669 or higher) Post Box placeholder was not being translated Disproportional size of video preview in conversation side view Progressive Capture - Problem with using Organisation ID in a Branch {#PM00144532} Copy image URL doesn't work

Hello Everyone The latest version of Hornbill ESP (2670) has been released to live. Release Notes for this release are as follows: New We have added a new system setting 'mail.importer.forceUtf8FixHack' which when enabled will *fix* broken utf-8 encoded message parts of MIME messages being received by Hornbill. Change Customer Search now accepts quotes (") to wrap a words containing spaces or a more exact match. Use-> org:"my hornbill" james a Fix Fixed problem with SMTP credentials being incorrectly written to the mail delivery logs

Hello Everyone The latest version of Hornbill Admin Tool (508) has been released to live. Release Notes for this release are as follows: New System - Data Direct: Add select box so can choose to use column display names or the raw name. Adv Analytics - Charts: measureGroupBy now supprts multi-series data Change Reporting - Reports: Can now edit the display name of report select columns. Systems - DB - Data Direct: Keep results header columns on top when scrolling data Remove hb-qa-guide from shared modules js as now global. Add hb-qa-directive ref in index.php so available to all views Reporting - Reports: Data Collection select tables control is now searchable. Workflow - Bpm/Pcf Editors: double click node to show properties. Add import hb-qa-guide to main.less file Workflow - BPM Editor: Modify grouping so that it uses only 1 connection if there are multiple connections from a single source, same with multiple connections to a single target. Fix System - Data Direct: Firefox - column widths mis-aligned with floating header System - Data Direct: When pressing enter key on intellisense menu and then trying to run query it fails. Reporting - Reports: Selected columns list, disable column name editing for Sql Schema Type reports (needs api fix). Reporting - Reports: Selected columns list, do not refresh display name once set. Reporting - Report Publishing Tab: Fix setting of the report title as was not saving. Workflow - PCF List: when renaming active flow do not de-activate it. Added error handling when import empty Meta Data into an SSO profile.

Hello Everyone The latest version of Hornbill ESP (2666) has been released to live. Release Notes for this release are as follows: New The OnAllowTaskActionOverride flowcode even handler now includes a return parameter called reassignTask which when set to true will force the task to be reassigned to the user performing the action Change Improved the error message reported when the SAML signing certificate on ADFS expires Fix Email preview text is now correctly generated when HTML-only content is provided in email messages received into a mailbox Incorrect unread count for message notification if category is not known

Hello Everyone The latest version of Hornbill Service Manager (895) has been released to live. Release Notes for this release are as follows: Fix Resolved issue where Service Panel would not display under Service Category views in the Portals {PM00144619} Company field shows "undefined" if a request's customer is changed to a Colleague {PM00144603}

Hello Everyone The latest version of Hornbill Live Chat (28) has been released to live. Release Notes for this release are as follows: Fix Cancelled Chat Sessions would count as active.

Hello Everyone The latest version of Hornbill Service Manager (889) has been released to live. Release Notes for this release are as follows: New You can now raise a request directly from chat sessions created in the Hornbill Live Chat application {CH00142341} Fix Unable to save/update an asset if "Used By" or "Owned By" names exceed 64 characters {PM00143429} Code imporvements {PM00144455} Resolved duplicate Service Category issue in the Portals {PM00144427} Resolved issue where Catalogs were bring raised with incorrect request type {PM00144460} Resolved issue where showing more of Service Categories wasn't displaying for certain customers {PM00144427} Request Details area failing to load in IE11 {PM00144373} For existing Custom fields, cater for labels that do not have a translation in languages other than English {PM00144347} Replaced incorrect customer object email address with input parameter email address in Set Timeline Content node {PM00144327} Unable to submit Feedback from portal {PM00144326}

Hello Everyone The latest version of Hornbill ESP (2665) has been released to live. Release Notes for this release are as follows: Fix The operation tasks::taskGetInfo was not returning the appointmentId param for tasks that were part of an appointment. Resolved a number of Unicode compatibility issues with WebDAV implementation

Hello Everyone The latest version of Hornbill Admin Tool (503) has been released to live. Release Notes for this release are as follows: Fix Workflow - Bpm Editor : Groups lose connection structure after pasting nodes Workflow - BPM Editor - Pasting nodes error into stages that have no groups. Adv Analystics - Widgets - Sql Group By Chart : Multi-series fix when no data returned. Workflow - Bpm Editor: Infinite loop on clearing down picker information.

Hello Everyone The latest version of Hornbill ESP (2663) has been released to live. Release Notes for this release are as follows: Fix The mainadmin::routingRuleChangeOrder operation doesn't reload the cached inbound mail routing rules

Hello Everyone The latest version of Hornbill Live Chat (27) has been released to live. Release Notes for this release are as follows: Fix Event Leak would cause significant performance issues when navigating the portal. When a session is closed by an end user it the Analyst view does not update to show the close time.

Hello Everyone The latest version of Hornbill User Tool (530) has been released to live. Release Notes for this release are as follows: New Added view and edit the priority of an activity Fix Duplicate email addresses in the to or cc field cause the reply all function to not populate the email addresses correctly Unable to remove manager from profile Allow system admins to change visibility even if not owner Fixed problem with group picker in progressive capture not showing any data Duplicate email addresses in the to or cc field cause the reply all function to not populate the email addresses correctly Unable to remove manager from profile Allow system admins to change visibility of activitystream even if not owner