Harry Hornbill

Hello Everyone The latest build of Hornbill Collaboration (592) has been released to live. Change Log for this release are as follows: Fix New Email View - If personal mailboxes are configured for the user, search email can fail

Hello Everyone The latest build of Hornbill Admin Tool (545) has been released to live. Change Log for this release are as follows: Fix Refresh for Report preview is enabled while the query is processing.

Hello Everyone The latest build of Hornbill Admin Tool (544) has been released to live. Change Log for this release are as follows: Fix Limit preview data on reporting to 500 records as per notice when previewing. Remove redundant application setting from Portal Configuration.

Hello Everyone The latest build of Hornbill Admin Tool (542) has been released to live. Change Log for this release are as follows: New Default Font is applied when composing / creating a new Email Template based on the Setting mail.client.defaultFont Application Plugins have a visual indicator using the System Setting experimental.feature.showPluginsInCollaborationCore Change Workflow - Bpm Editor - Webcall Node: add ability to test request url and view data response Fix Issue with DB Direct not supported multiple primary keys Workflow - BPM Editor: Cross group connections losing source point when expanding. Adv Analytics - Widgets - Datalist: Columns shifting position when data has null value.

Hello Everyone The latest build of Hornbill Collaboration (590) has been released to live. Change Log for this release are as follows: New Email composer uses now a default font when defined in the System Settings (Admin Tool) - The key: mail.client.defaultFont Fix Activities are being assigned always to the owner even if assigning to a different user or group

Hello Everyone The latest build of Hornbill ESP (2708) has been released to live. Change Log for this release are as follows: New Added support for default email font

Hello Everyone The latest build of Hornbill Collaboration (589) has been released to live. Change Log for this release are as follows: Change Organisation Details - Can now add a new contact to an organisation without the need to have edit organisation right. Only ''Can Create Contacts'' is needed. {#CH00145716} Tech - Add filter and placeholder property to the User search in advanced-search directive {#CH00145721} Improved user experience in editing task category and outcomes Fix Email counters do not display in the main option but only on the sub-menu {#PM00145236} opening popup from more actions menu breaks menu New Nav Menu - When clicking on a favourite item in the same page it displays a grey background

Hello Everyone The latest build of Hornbill Service Manager (920) has been released to live. Change Log for this release are as follows: in the service portal the user cannot see the request details if he is subscribed to the service through a Department

Hello Everyone The latest build of Hornbill ESP (2707) has been released to live. Change Log for this release are as follows: New Added new API mail::mailGetUnreadCounts which is a more efficient implementation of getMailUnreadCounters FlowCode implementation experimental.feature.bpm.enabletentativeauthorisations Change Added composite indexes to the email table to improve performance on selecting records Message locking no longer uses the database, its now using the cache service Fix Solved problem with mailbox creation when the mailbox folder structure already existed.

Hello Everyone The latest build of Hornbill Collaboration (586) has been released to live. Change Log for this release are as follows: New Add Emoji support in Posts and Comments in Activity Stream} Added support for inline commands to posts and comments in the activitystream to allow for workspaces, contacts, organisation etc to be embedded easily Add Giphy support to comments and posts in the activitystream Change Use new mail::mailGetUnreadCounts API for server build 2693 and greater In New Menu, if the Shared Mailbox right ''Can Get Folder Properties'' is set to ''false'' the email icon will not be displayed New Email View - Changed functionality of "Delete All" option to "Empty Folder" and allowing Delete or Permanent Delete with extra confirmation. Fix Changing Organisation for a Contact does not update the ID of the Org in the form Two session cookies returned when redirecting from login which may mean redirection doesn't work first time (potentially requiring multiple attempts to redirect to Idp in certain browsers) activities list was not loading tasks when view was zoomed in/out New Email View - When using 80% zoom it won't load new messages when scrolling down Table List (hb-virtual-list) sometimes getting error on row click Creating or Following Up an Activity sometimes returns an error when it initiated from BPM New Email View - Wrong layout if email has no subject

Hello Everyone The latest build of Hornbill Admin Tool (538) has been released to live. Change Log for this release are as follows: New workflow - BPM Editor: Add support for new automatic approval node - experimental Workflow - BPM Approvals: Add Authorisation Owner support. The owner can complete/re-assign authorisation tasks in the event authorisers are away. Workflow - BPM : Experimental feature - add support for tentative authorisation outcome. Adv Analytics - Slideshows: Add auto play mechanism from url "slideshows//play" It is now possible to use a Google Suggested Translation for BPM Stage Name, Stage Description, Stage Checkpoints, Progressive Capture Customer Forms and Fields. Note the Suggest button will only display when the language is set to something other than en-GB and there is a value to translate. It is now possible to use Google Translate to suggest a translation while editing and creating Simple Lists Workflow - BPM: Add experimental node web call. The ability to set the auto value counter to any value instead of incrementing one at a time. Warning when resetting an auto value counter. Change workflow - bpm editor: enhance multiline editor to support json and xml editing Workflow - BPM Editor: Make decision connection labels pick up outcome display text from approval node setup in same way as it does for task nodes. Workflow - BPM: Webcall node - added properties to set http method and headers. workflow - bpm: modify bpm decision code save to support webcall outcome workflow - pcf: add support for disabling use of customforms in flow via forms.json. Workflow - PCF: Modify field editor so if a multiLine field the user can enter multiline default value. Fix Adv Analytics - Dashboard Editor: Editor would not load correctly if there are no useable widgets in the system Workflow - BPM Editor: Saving and order of new stage check point translations Workflow - PCF Editor - Custom Form Field Dialog: Show translate suggest on empty field label by using default label (if there is one) HTML issue when viewing a Session following a historic upgrade to a Third Party UI Component Workflow - BPM Editor: Explicitly set en-GB as the default language for stage checkpoints. SQL Query was not correctly encoded before being passed in a URL to download as a CSV which could cause unexpected errors. “test” would be output when attempting to output a Direct Data SQL query if an error was found. %1 and %2 are not longer passed to Google When translating a string. Adv Analytics - Widgets - Scorecard: re-enable sparkline option in scorecard widget. Adv Analytics - Measures: correctly apply each measures sparkline limit to the measure list view Application rights were not loading there translation strings.

Hello Everyone The latest build of Hornbill Service Manager (919) has been released to live. Change Log for this release are as follows: Fix in the service portal the user cannot see the request details if he is subscribed to the service through a Division

Hello Everyone The latest build of Hornbill Service Manager (918) has been released to live. Change Log for this release are as follows: New Managers can manager their staff's requests through the Service Portal As a Support Person I want to see recent active requests on the organisation form in progressive capture Create app setting to allow a customer to hide unanswered questions Change When spawning a business process, if there is a timeplan associated to that process it will also spawn as part of the business process definition Added new output param: customerId to getCustomerInformation bpm flowcode Fix Failure in 'Add Request To Board' BPM task due to insufficient rights If you have a large number of scheduled Changes, it can take a long time for the calendar to be able to show them all Incorrect PC used when selecting a Service Catalog if capture name part of another capture Improved performance of the Change Calendar when there are lots of items

Hello Everyone The latest build of Hornbill Collaboration (575) has been released to live. Change Log for this release are as follows: New Added favourites to new Navigation Menu (based on latest server build)

Hello Everyone The latest build of Hornbill ESP (2687) has been released to live. Change Log for this release are as follows: New Added option to enable SAML response message logging, this is used to help debugging SAML configuration or authentication issues. Fix Resolved a problem with namespace handling in SAML implementation which could cause some Azure ADFS responses to not be handled correctly.

Hello Everyone The latest build of Hornbill ESP (2685) has been released to live. Change Log for this release are as follows: New experimental flag for enabling bpm webcall node. Change Task Override using application FlowCode hook is only allowed for Normal and BPM Tasks, for all other tasks the normal task checks are enforced

Hello Everyone The latest build of Hornbill Live Chat (31) has been released to live. Change Log for this release are as follows: New New Index Storage for Chat Sessions and Chat Session Messages to enable future searching You can now set guest.app.setting.selfservice.popupImage to 0 which will hide the image from the Live Chat popup in selfservice New Navbar configuration Change Latest Changes are no longer shown as part of the app store data and instead the app store will list the release notes per build. Fix HTML Changes to support an upgrade to UI Bootstrap 2.5.0 Unable to Maximise a Chat Session in Self Service Chat Session Manager is unable to cancel a session.

Hello Everyone The latest build of Hornbill Service Manager (914) has been released to live. Change Log for this release are as follows: New Change Requests can now have a primary customer associated with them Historic updates can now be made visible to customers in the Service Portal with the setting "guest.servicemanager.portal.request.showHistoricUpdate" and in the Customer Portal with the setting "guest.servicemanager.customer.request.showHistoricUpdates" It is now possible to choose which team members can be assigned requests. This can be configured in the Admin tool, under the Service Manager tile Define default settings through Routing Rule Templates under Service Manager tile in the Admin Tool for requests that are automatically raised from an incoming email Enable historic Supportworks Updates to be visible on the Portals Allow a primary customer to be added to a change Change As a manager, I want to manage my team's requests without being assigned requests Fix Asset image previews are not restricted in size when viewing requests in the details of a request in the Portals Fixed in previous build: Site appears as undefined in Requests List for newly raised requests Further improvements to colour customizations to the portals Customers logging requests through the Portals were presented with a vague message if there is a failure to attach files to the request When mapping custom Progressive Capture form fields to a request, h_custom_a to h_custom_q will now also map to the h_itsm_requests table When searching in the Portals, if a result matches another language, the result will now be returned The customer column was not always populated when looking at the list of requests in the Portals When there is no history available for a board, a message is shown instead of an empty popup If you do not have the rights to view a board, the View Log button is hidden Improved functionality around visibility of requests Service Manager will now load attachments for user's organization requests Progressive Capture Site form issue on Service Portals Unable to load attachments in customer portal for org requests No longer able to add yourself as a member of a request to increase timeline privilege level

Hello Everyone The latest build of Hornbill Customer Manager (197) has been released to live. Change Log for this release are as follows: New Added autocomplete of existing items for creating a new Contracts and adding a Supported Item to a Contract {#CH00139742} As a Customer Manager I would like to manage Contracts Change When task is added or completed it will be added to the timeline

Hello Everyone The latest build of Hornbill Collaboration (572) has been released to live. Change Log for this release are as follows: New Can add Hornbill Forum links to Posts and Comments Fix fixed problem with very slow task calendar rendering Translation in activity streams did not always work well with WiKi mark-up Optional Trailing Slash in Portal URLs were not working correctly

Hello Everyone The latest build of Hornbill ESP (2680) has been released to live. Change Log for this release are as follows: Change Contacts - Increased the size of the Notes field to 400 characters Fix Resolved the issue with force-fixing invalid UTF-8 byte sequence for inbound emails with HTML contents

Hello Everyone The latest build of Hornbill Collaboration (567) has been released to live. Change Log for this release are as follows: New New Navigation Scheme Preview Added Sub Menu options to the Title of each page (only if the page is defined in the main menu) Change About - Switched from Version number to Build number in all products New Email View - User defined folders are now sorted alphabetically Fix Security fix for Workspace Billboard text Create New Activity - Double Click on Create will create two tasks Contact Details - If there is a server error when saving details the Save button stays disabled Emails list not loading more emails when scrolling down if the zoom level is not 100% Workspaces List - "Unread Workspaces" was not including counters from public workspaces Tasks Calendar view not showing tasks for the beginning of next month Unable to get real time updates for Emails in IE-11 New Email View - If current email is moved or archived by another user it will be removed from the view. Also did small event improvements to avoid refreshing the email view in every incoming event. Organisations List - Advanced Search - No results if no value in the name is given

Hello Everyone The latest version of Hornbill Document Manager (236) has been released to live. Release Notes for this release are as follows: New Docmanager: Create directives to allow documents to be easily plugged into other applications Change Updated the label of the main menu Fix Review task not created on document creation

Hello Everyone The latest version of Hornbill Timesheet Manager (52) has been released to live. Release Notes for this release are as follows: New Is now possible to set a Default Category from any view Change Removed restriction of using a Sub-Category. Now Sub-Category is optional.

Hello Everyone The latest version of Hornbill Service Manager (911) has been released to live. Release Notes for this release are as follows: This release includes a fix that occurs with latest Collaboration build (not yet released to live). This release has been done in preparation for the Core update scheduled for Monday 23/01/2017.