Harry Hornbill

Hello Everyone The latest version of Hornbill Admin Tool (500) has been released to live. Release Notes for this release are as follows: Fix Workflow - BPM Editor - Pasting nodes error into stages that have no groups. Adv Analystics - Widgets - Sql Group By Chart : Multi-series fix when no data returned. Application Subscription menu was incorrectly available for non managed applications like Collaboration.

Hello Everyone The latest version of Hornbill User Tool (526) has been released to live. Release Notes for this release are as follows: New Is now possible to disable the Notification Sound - go to My Profile - Settings - More (as from server build 2651) Change Organisation Form can now show fields in full width (when edited in design mode)

Hello Everyone The latest version of Hornbill ESP (2658) has been released to live. Release Notes for this release are as follows: New Added new operation admin::appSubscriptionUserGetList2 which depreciates admin::appSubscriptionUserGetList. This new operation returns more information about the user including Name, Job Title and Last Logon Time. Added helper method to help with diagnosing SAML interoperability issues It is now possible to add all user / basic user or both to a role Added search parameters to Customer Autocomplete for example: ''org:ORG_NAME CUSTOMER_NAME'' optional parameters: org(Organisation Name), type(coworker,contacts,basic) The operations data:queryExec, data::queryExecAndExport, data::entityGetRecord and data::entityUpdate record operations now include the application and query name or entity name as part of the API performance counter ID's Change The security log data now differentiates between a basic and normal user Added indexes to the messages table. This will improve by far the speed of the emails list we currently display. Fix Improved interoperability for SAML implementation. reporting:dashboardGetAccessibleBoards operation does not return any accessible dashboards, if accessed was granted using group assignment When a user session is created the correct priv level for the account class is set correctly. Previously, if a normal user with no roles assigned logged in, they did not have the rights to logout again as the priv level defaulted to guest. When a normal user logs in with a role that has a priv level

Hello Everyone The latest version of Hornbill Service Manager (883) has been released to live. Release Notes for this release are as follows: Fix Loaded in missing Request Details Strings Resolved issue where Service Request Details custom form labels weren't being loaded {PM00144298}

Hello Everyone The latest version of Hornbill Service Manager (881) has been released to live. Release Notes for this release are as follows:

Hello Everyone The latest version of Hornbill Service Manager (880) has been released to live. Release Notes for this release are as follows: Fix Fixed issue where not all Service Categories weren't being loaded in the Portals removed erroneous comma Unable to see the reopen requests button on the resolution tab {PM00144223} in the request details form in progressive capture, if the form is required, the focus passes to the summary when the user start typing in the description

Hello Everyone The latest version of Hornbill Admin Tool (498) has been released to live. Release Notes for this release are as follows: Fix Reporting - Report History: History table not refreshing properly after deleting report. Workflow - BPM - Editor: node settings icon appears behind groups - changed z-index. Workflow - BPM - Editor: Do not allow groups be be moved off screen top/left. Workflow - BPM - Editor: Dragging new node link in a group does not show new node menu. Adv Analytics - Widgets : Widgets table does not clear down previous results if filter returns no matches. App Store Subscription View showed incorrect Application names Assigning a user to a guest role would use an incorrect user picker. Incorrect language strings were being pre loaded

Hello Everyone The latest version of Hornbill Service Manager (875) has been released to live. Release Notes for this release are as follows: Change The request details form needs to store labels and translations itself so that it really can be configured per service {KE00140656} Fix Added fix to resolve issue with duplicate records created for Service Request Details Progressive capture shows a red X for some completed forms {PM00144136} The flowcode was tring to get details from the entityGetRecord api call instead of the new stored query Missing quotes around exception node messages preventing flowcodes from invoking Removed additional input param that was causing an error (should never have been there in the first place)

Hello Everyone The latest version of Hornbill ESP (2650) has been released to live. Release Notes for this release are as follows: New Expanded session::userAuthenticateSAML and session::guestAuthenticateSAML to allow the SAML response to be provided as a base64 encoded string. This primarily assists with testing/validation. {#CH00120426} As a user I want to control the visibility of my profile The service is now able to write to a SAML validation failure log file if the security.saml.logResponseValidationFailures is enabled by the instance administrator Added a new admin option which when enabled logs SAML request validation failures. It is now possible for an entity to overload the task ownership behavior through a new FlowCode event called OnAllowTaskCompleteOwnerOverride Change remove pcf switching experimental flag {#CH00143865} Check mailbox rights when getting Folders List admin.views.email.rules.table.routingOptions.flowcode from flowcode to operation as requested by jamesa. Fix Resolved problems with the way the service was handling SAML responses where the response body was digitally signed instead of assertion. Both options are now supported. Then authenticating SAML responses, locally declared namespaces in the Issuer element of the assertion are now processed correctly. SAML authenticate implementation did not correctly handle locally defined namespace definition for the assertion Issuer.

Hello Everyone The latest version of Hornbill Configuration Manager (30) has been released to live. Release Notes for this release are as follows: New Language Translations for Service Name and Descriptions {CH00139727} changes in the legend layout updated legend changes in the legend layout updated legend

Hello Everyone The latest version of Hornbill Live Chat (25) has been released to live. Release Notes for this release are as follows: New Missing Translations for close & Busy Messages It is now possible to update the Session Status Filter List from the UI in Translation mode Its now possible to set the exact HEX colour when customising the Portal. It is now possible to go from full screen back to small screen in selfservice Cancelled Chat Sessions are hidden by default from the sessions list. Option to Cancel a ChatSession Show Agent in the list of Active Sessions Change Update App Store content. Icons used for Maximise / Minimise / Restore Updated to latest from FontAwesome for better UX Fix Links to Profiles for Customer and Basic users we incorrect in the Sessions List and Participants List Portal Chat Session User role had an incorrect privilege level meaning it could not be assigned to the customer portal. Missing Translations (True, False, No Sessions Found) Spelling error with Busy Responsive Issues in the Popup. Popup Style was not being used when showing Full Screen in selfservice. Popup Image configuration was not used when showing the selfservice popup h_lc_sessions.h_agent_id was not being populated when a Chat Session was Accepted

Hello Everyone The latest version of Hornbill User Tool (521) has been released to live. Release Notes for this release are as follows: Change Customer Autocomplete now allows selecting part of the first name and part of the last name in any order (requires server build 2651 or higher) Use history API for adding to histroy rather than flowcode Icon Picker has been updated to include all icons in the latest Font Awesome release (4.7.0) Fix mentions not displaying correctly

Hello Everyone The latest version of Hornbill Admin Tool (494) has been released to live. Release Notes for this release are as follows: New Worflow - Bpm - Editor: Add support for flowcode input param picker "translatableStaticList" which fetches a data list using translation strings. Popup Controller for Assigning All users to a role From Server Build 2651 it is now possible to add only all user / all basic users or both to a role using the Assign All button. When assigning users to roles the auto complete now allows contacts and basic users to be searched for based on the role privilege level. New App Store Content for Beta Applications Change workflow - bpm editor - approval node: change authoriser weighting to steps of 5% instead of 10% Icon Picker now supports FontAwesome 4.7.0 Fix Reporting - Reports - History Tab: Delete report history button not triggering delete in IE - angluar checkbox model not updating in IE11. Build Number not showing in about box Issue when the App Store Content would not correctly load Issue where Application Subscription View would not show

Hello Everyone The latest version of Hornbill Document Manager (230) has been released to live. Release Notes for this release are as follows: Fix PM00144121 Dynamic Collections do not return the documents expected

Hello Everyone The latest version of Hornbill User Tool (520) has been released to live. Release Notes for this release are as follows: New WiKi mark-up now accepts [ blockquote ] Change Added Notification in old Activities View about removing old view {#CH00143971} Add paging to Tasks list for Entity (as from server build > 2649) Fix paging on search page missing out first item

Hello Everyone The latest version of Hornbill Service Manager (867) has been released to live. Release Notes for this release are as follows: New Flowcode Error when taking a call off hold {PM00144029}

Hello Everyone The latest version of Hornbill Admin Tool (488) has been released to live. Release Notes for this release are as follows: New - Worflow - BPM Editor : Add ability to group nodes Change Workflow - PCF Editor: Do not allow a custom form to have an ID that matches an application defined form Reportings - Reporting List: Force angular to refresh model on checkbox select to ensure deleted button activates/de-activates Workflow - BPM - validate workflow after uploading from file. Workflow - PCF Editor - Switch node support now always on - removed experimental flag. Fix System - User Management: Regional settings date time format picker showing duplicate text Issue with screenshot thumbnails for app store info Adv Analytics - Dashboards - Access Permissions: Revoking access permission failed to save. Adv Analytics - widget - chart: Fix Auto setting for label rotation. Reporting -Reports - Report History: IE11 The delete report button was not activating when report checkbox selected - issue with ng-change. Workflow - BPM Editor - Decision Node Goto: Property sheet showing invalid condition warning for new nodes. - Reporting - Report Filter Clause Editor: When deleting parts ANDOR parts would not be removed. Workflow - bpm/pcf : node label centering workflow - pcf Editor - changing form to a form that has no pathToFiles setting kept old pathToFiles setting instead of setting to blank. Adv Analytics - Widgets - Count List : time formatters formatting to date hh:mm:ss rather than just total hh:mm:ss User profile Attribute 3 Translation Was Incorrectly pointing at Attribute 1 Workflow - BPM Editor: Pasting on nodes while canvas is scrolled

Hello Everyone The latest version of Hornbill Live Chat (21) has been released to live. Release Notes for this release are as follows: Fix Copy and paste error caused duplicate content to show in the App Store.

Hello Everyone The latest version of Hornbill Service Manager (864) has been released to live. Release Notes for this release are as follows: Fix The 'Change Type' field is missing from Change Requests {PM00143939}

Hello Everyone The latest version of Hornbill User Tool (517) has been released to live. Release Notes for this release are as follows: New {#CH00143891} As a User I would like to delete all emails in a specific folder Fix {#PM00143750} Email Reply To is not setting all users in the To original email {#PM00143767} Modal background of Nano Training remains visible when clicking on Toast notification

Hello Everyone The latest version of Hornbill Service Manager (863) has been released to live. Release Notes for this release are as follows: Fix Request list failing to load in mobile app Unable to change SLAs within a request unless a service desk admin {PM00143902}

Hello Everyone The latest version of Hornbill Service Manager (862) has been released to live. Release Notes for this release are as follows: Fix Removed performance feature intended for next release Fixed search issue in Customer Portal where contact handle was being passed instead of the contactId when getting Services

Hello Everyone The latest version of Hornbill User Tool (515) has been released to live. Release Notes for this release are as follows: Change {#CH00143865} Check mailbox rights when getting Folders List

Hello Everyone The latest version of Hornbill ESP (2645) has been released to live. Release Notes for this release are as follows: New Added new API operations system::bookmarkHistoryList, system::bookmarkHistoryDelete and system::bookmarkHistoryClear Added new operation system::bookmarkHistoryAdd to support bookmark history tracking Change The operation activity::workspaceGetList now has the option to exclude workspace owner presence information from the results, this can help with performance when presence information is not required. Tasks for Entities will not check for appointments anymore. It returns all task types (performance optimisation) The operation bpm::processResume now has the option to work asynchronously, this is currently controlled by an experimental flag. The operation tasks::taskComplete now processes flwocode and bpm operations asynchronously improving the responsiveness to the user when completing a task or approval Fix Session folders are now cleaned up for cloned sessions

Hello Everyone The latest version of Hornbill User Tool (512) has been released to live. Release Notes for this release are as follows: Change Main link in the Hornbill Logo goes to the default view rather than Newsfeed Updated AngularTrap 3rd party lib to the latest version (2.3.8) to fix a time picker selector issue.