AKetteringham
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Everything posted by AKetteringham
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Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
Thank you Martyn, I have a call with Sam tomorrow at 10am to resolve our SLA issues. My screen looks the same as yours the above, but doesnt calculate. Thanks. -
Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
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Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
Hopefully all of the above screen shots will help. I require a 'resolve by' which is working with the SLA (priorities) Thanks James or Victor for any help Regards Angela -
Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
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Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
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Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
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Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
Hello James Here is a snip of where I am at - Its been many years since I have looked at Business Process as you can see they were all created in 2016. They are all active. So how can I confirm which one is the one in use e.g WWF IT Service Request process is in addition to many examples by Hornbill. I could create a copy and then deactivate this one just to see what happens. Thanks for any help. Am I in the right place to check if Resolve by (date/time) is actually working. -
Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
Hello James. Yes, sorry I meant Resolve By (being the date/time. I have looked at our BPM within Service Manager but cannot see which BP we are using. Sorry it seems muddled, they are all active. I think I may need some extra help. -
Within Resolve time - not calculating
AKetteringham replied to AKetteringham's topic in Service Manager
Hi @James Ainsworth The Resolved By field isnt being populated in the request list. Yes, Our Service Level Targets are configured against each service. I will have a look at the BPM to see if the timers are working. Let me come back to you -
I have a report that is run quarterly (and has done for many years). I ran the same report last night and found that from January 2022 the 'Within Resolve time' is not calculating e.g. Met/Breached. This also means that the 'Resolve b'y isnt populating a date which should be counting from the 'Priorities' SLA Please advise.
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Asset Management - Audit of Asset if Deleted
AKetteringham replied to Frank Reay's topic in Service Manager
Hello Steve Thank you so much. That is just perfect. Happy days. Regards Angela -
Retrieval of mistaken deletion of Assets
AKetteringham replied to AKetteringham's topic in Service Manager
Hi Victor. Nearly there, just need the actual assets that have been deleted. would that be cmd_assets? Regards Angela -
Retrieval of mistaken deletion of Assets
AKetteringham replied to AKetteringham's topic in Service Manager
Hi Victor, I have found check h_sys_audit_trail table and added to my report. I am unable to find/filter on h_table = 'h_cmdb_assets' and h_action_type = 'Delete. -
Hello It has come to our attention that some assets have been deleted. How can these be retrieved? I have looked back through other asset topics. Once suggests running a report using the Audit table, which I am unable to find. Regards Angela
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Asset Management - Audit of Asset if Deleted
AKetteringham replied to Frank Reay's topic in Service Manager
Hello Hornbill I have assets that have been deleted by mistake. How may I retrieve them. I am an Asset Administrator. However, I cannot find the audit table that you recommend above. Or may this is the wrong process for me. I have created a report Report Output Type = Single list of data Report Using = An Entity Report Entity = Asset -
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Hi Steven - does this look right?
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