Kelvin
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Enhancement Requests
Posts posted by Kelvin
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Is there a task I can use in my BPM that will only point the user at the assign screen
I have tried
But the BPM does not continue once a new owner has been assigned.
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Is it possible to use the custom button to point at a locally stored file or application
Slightly different is it possible to set up custom buttons for all users? or does each user have to create their own
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I have created an email template, most variable work however I cant get it to pull over the Customers firstname and lastname
Subject: New call logged, Call Reference IN00000312.
{{.H_fk_user_name}}
Dear {{Customer Contact.H_firstname}} {{Customer Contact.H_lastname}},
Thank you for contacting the IT Support Helpdesk.
This message is a confirmation of your request taken on: 10:44:06 15-03-16 by: kesout
Request Type:- sefsef
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ah ok thanks.
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Just a question on archiving. Does this still count toward the total number of users? (will I have to purchase more users)
I will send the fault to support
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I have deleted a load of old account and now I get the error above
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have resolved this by using Wait for request owner rather than new request owner
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Hi Trevor
I am still unable to get this to work. Did you get any response from your development team?
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I don't seem to get this option
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That's great my only question would be what do I have to set the Decision criteria to "outcome =="XXXX" "
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I have a process that I want to wait for a call owner to be assigned but I don't want the timers to be affected (eg call not put on hold) and then to automatically continue when the call is assigned (so without a separate human task)
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Is it possible to set a default value to a dynamic drop down selection box.
I see it can be done on a static list but down see any options on a dynamic one.
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Great Thank you Trevor
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Currently this is not readable at the current hardcoded size
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On the wiki is states "company logo should not exceed 300 pixels in width and 30 pixels in height" is this set in stone as we have a logo which would need to be taller to display at a readable size.
I have tried to change the size of the .png file but I guess it is hard coded the height.
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Perfect
Thank you
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Thank you
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What ways are there to search for closed calls?
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Hi Bob
Even changing the brand to No Match it still doesn't get to the Respond to Customer (Human Task). If it goes down the "owner" branch it functions correctly.
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In this BPM I am dealing with an incident and everything works unless an owner is not assigned during Progressive capture.
What I have tried to do is add in a catchnet where if "global["flowcode"]["ownerid"]=="" then Assign Call to Creator, however this fails. What am I missing or is there an easier solution.
The other branch from the decision where"global["flowcode"]["ownerid"]!="" works fine.
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Hi Daniel
I wasn't trying to go from the abort node. I just placed it there so I could save the BPM so I could screen shot it. I was trying to go from the checkpoints into the end parallel task but they would not connect.
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Is it possible to update the Details - Description field with the answer from a question asked in capture.
For example the question is password reset - what system do you need password reset for. This answer then populated in the Details Description field.
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Great thank you
More criteria options when creating a new custom view
in Service Manager
Posted
Is it possible to set the above to be OR rather then AND
Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.