Kelvin
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Posts
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Profiles
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Enhancement Requests
Posts posted by Kelvin
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Did anyone have any ideas regarding the Multi tick box etc within a Human Task.
I have had a response separately regarding the attachment.
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@bob_dickinson on a similar note is there a "wait for attachment" we want to make it mandatory for a user acceptance form to be attached to the request before proceeding further.
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Thanks Bob
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Could we have an additional Suspend task for
Suspend until scheduled on Change Calendar
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Is it possible to capture any information during a Human Task.
example
I am building a BPM for Change Management and I want to add a Human task to Ascertain which Servers would be involved (Multiple tick box) and force the user to submit an attachement.
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Did anyone get any further with this. I am also struggling to work out how to both report on this and also to set up a dashboard graph of ages of calls.
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This is definitely a would be nice to have post.
Would it be possible to have on the Customer selection form, when you select a customer it displays their contact number with the ability to update the details. We often find users have moved desk or office and the phone number has changed.
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Just to let you know we are also experiencing a similar issue. I can see a request by going into the team view but if I look through a custom view which shows calls where I am the owner it then doesn't appear.
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Help - Im new to reporting so probably something obvious.
I have created a report to show number of calls logged per site for a given time frame.
I am using
h_itsm_requests
- h_itsm_requests->Site
- h_itsm_requests->Request Types
Filter
h_itsm_requests->Date Logged value is between <user prompted input> AND h_itsm_requests-> Request Type value equals incident
Ordering
Site - Count
This works however it lists low to high. I would like to display high to low but even by changing the sort Descending it doesn't change.
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I did see the new release in another post, Thats great news
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Cool Thanks I will take a look.
Thanks for the prompt response
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Yes this was assigned to a team I wouldn't normally view but from a helpdesk point of view when the customer phones for an update we would need to be able to see the call.
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I have come across a little bug/security feature
I was searching for a call today and successfully managed to find it through the top search bar however the results underneath were in black text and I was unable to look at the call.
After looking at the DB I worked out the call was closed by an agent who is in a team that I am not a member of. I was able to view the call by adding myself into that team.
Can you confirm if this is intended.
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I dont seem to be able to change the visibility of the post.
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I have a post which contains potentially sensitive data, If I was to give you guys a ref number and post are you able to amend the content
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Can you tell me what table contains updates for calls.
I have a particular request I need to remove some information from and need to find the correct table within direct table access.
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No it jumps from the first custom form to the last form
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Thanks for the info Martyn
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Yeah we already use Site for the internal departments, I have now been asked to capture departments at other sites. My only thought was to list them
e.g.
ED
XRAY
offsite ED
offsite XRAYJust wondered if there was a cleaner way to gather the info
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I need to be able to set up departments within Sites and unsure the best way to do this.
eg. A nurse is working at another site in the xray department or A nurse is working in our site in Xray. I need to be able to provide stats as to where calls are being logged from and by what department.
I hope this makes sense.
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Yeah that sounds perfect
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Is it possible to have a separate set of Resolution Profiles for Incidents and Service Requests?
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Just to let you know we are experiencing the same issue.
Asset DB Export
in Service Manager
Posted
Is there a way I can export the Asset DB to CSV file