[Unable to see any requests in the MY REQUESTS area in the employee portal]

Many thanks to @Nanette and the Devs for spotting the issue with last nights 3086 update to our instance - I'm pleased to report that everything is now accessible following a full update to the system.

[Unable to see any requests in the MY REQUESTS area in the employee portal]

1 minute ago, Deen said:

@Gareth Cantrell Does it work in other browsers such as Edge?  If that does work you should try completely slushing your Chrome browser cache to see if that corrects the problem.

We tried an alternative browser and reset cache etc first thing this morning and post the latest fix update -  same issues on the mobile app too

 

[Unable to see any requests in the MY REQUESTS area in the employee portal]

2 hours ago, AlexTumber said:

All,

We have just rolled out a fix for this issue. For anyone that has yet to update their widget config, you should no longer need to.

 

@James_R  are you still experiencing the error on your instance?

Alex
 

As its stands for our Instance:

1. Basic can view their Request call ticket list within the portal, but receive blank screen when accessing individual call tickets

2. Basic cannot log new call tickets;
"EspMethodCall::invoke: Operation[data::entityAddRecord] Error loading related entity 'Services' record, key = '51'. Error: No record found"

3. Users can view their call ticket views, but error when accessing individual call tickets;
/apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (SR00019444) was not found

4. Hornbill admins can access the Service Portfolio list, but cannot access individual services;
/apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (25) was not found
 

[Trouble logging into success portal]

20 minutes ago, Nanette said:

@Adam Toms @Mosh @James_R  We can confirm this issue has now been fixed. Please accept our sincere apologies for any inconvenience this may have caused.

Thanks @Nanette 

 

[Trouble logging into success portal]

27 minutes ago, Victor said:

@Adam Toms I'll go ahead and raise a support request for you as well. Just a heads-up, this issue will impact anyone attempting to access the portal right now.

Hi Victor - I have this issue as well

 

[Unable to see any requests in the MY REQUESTS area in the employee portal]

11 minutes ago, AlexTumber said:

All,

We have just rolled out a fix for this issue. For anyone that has yet to update their widget config, you should no longer need to.

 

@James_R  are you still experiencing the error on your instance?

Alex
 

Hi Alex - unfortunately yes.

 

[Unable to see any requests in the MY REQUESTS area in the employee portal]

Hi Alex - I've applied the widget workaround and the request list is now visible within our customer portal, but both basic and users unable to access individual calls.  Customers receive a blank screen and users the below error:

/apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityGetRecord] The specified record (SR00017861) was not found

[View/Collaborate Requests - Connections - View Only Timeline]

+1

 

[Pulling in custom questions into email templates]

Hi - I set the below nodes to obtain the info (Request > GetRequestInfo > ProgressiveCaptureAnswers) then set as custom (RequestUpdate > Request > CustomFields) at the start of the process, which I then pick up in the email template

[Unable to logon to system and unable to raise a support ticket]

me too