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Service Account Password


AndyColeman
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Good afternoon,

We are changing the service account password for Hornbill on our AD. Where in Hornbill Service Manager do we need to update this? 

We run a script daily which picks up the new starters from our AD address book. 

Obviously don't want to change the password and stop things working.

Thanks,

Andy

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@AndyColeman

Sounds like you are running the LDAP Import process, which will be located on server within your environment. Depending on the version of the LDAP Importer you are using, the password may be in the .json configuration file your scheduled task runs the importer with.

Later version of the import tool use a api key rather than logging using traditional account credentials. If that's the case then you should not need to update it.

Cheers

Martyn

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  • 4 weeks later...

Hi, 

Managed to change password on all .json files once we changed our service account password but now the update does not seem to be working. We had one new user start last week (27th Feb) but they still have not appeared in Hornbill. Is there somewhere else I need to update the password as it looks like something is not getting through?

 

Thanks,

Andy

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