OR parallel process

[Kelvin]

Is it possible to set up a BPM with an OR parallel process.

My thought plan, a call would be suspended until either it is resolved OR it is escalated through a human task.

[Victor]

@Kelvin anything following a parallel sequence can only initiate once ALL workflow inside parallel configuration has been completed. In your example, both "Wait for Call Resolution" and "Escalate Call" would have to be completed. You might achieve what you need via task outcomes, like have a task with two outcomes "Resolve" and "Escalate" then continue (branch) the BP based on this outcome...