Linked request not picking up service automatically

[Lyonel]

Hi,

When I raise a change request from a service request using the "Raise linked change request" button, the service does not get transferred, but the summary and description do?! Is that normal? Am I missing something here?

PC for change:

I also configured the settings as follow:

Any help or advice would be appreciated.

Thanks,

Lyonel

[Guest Chaz]

Right now the summary and description are the only things copied when creating a linked request. Auto-selecting the service is not a bad idea by any means, but it's not always the right thing to do and varies not only from instance to instance but from request to request.

[Lyonel]

Fair enough @cchana! 

Isn't that something we could configure via the settings? My idea is something like: if you raise a linked request and the PC has a service details form, and the settings say "import service from linked request = TRUE" then pre-select the service (but leave the door opened for changes).

What do you think?

[James Ainsworth]

Hi @Lyonel

We do have a change proposal in our backlog for this.  I do think it is a good idea.  This change isn't currently scheduled but I will have a review of the change and let you know when there is some progress.

Regards,

James