Jump to content

Linked request not picking up service automatically


Recommended Posts


When I raise a change request from a service request using the "Raise linked change request" button, the service does not get transferred, but the summary and description do?! Is that normal? Am I missing something here?

PC for change:

PC change.png

I also configured the settings as follow:

setting change.png

Any help or advice would be appreciated.



Link to comment
Share on other sites

Right now the summary and description are the only things copied when creating a linked request. Auto-selecting the service is not a bad idea by any means, but it's not always the right thing to do and varies not only from instance to instance but from request to request.

Link to comment
Share on other sites

Fair enough @cchana

Isn't that something we could configure via the settings? My idea is something like: if you raise a linked request and the PC has a service details form, and the settings say "import service from linked request = TRUE" then pre-select the service (but leave the door opened for changes).

What do you think?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...