m.vandun Posted September 19, 2016 Share Posted September 19, 2016 Hi, We have experienced 2 incidents where a ticket was placed on hold, the hold time was surpassed but the ticket had not been taken off hold (screenshot was taken today). hold, the time has Any advice? Kind regards, Mark Link to comment Share on other sites More sharing options...
David Hall Posted September 19, 2016 Share Posted September 19, 2016 Thanks for the post, would you be able to repost the screenshot as it doesn't appear to have uploaded correctly? Regards, Dave. Link to comment Share on other sites More sharing options...
m.vandun Posted September 20, 2016 Author Share Posted September 20, 2016 Hi David, I've added the screenshot. Kind regards, Mark Link to comment Share on other sites More sharing options...
Victor Posted September 20, 2016 Share Posted September 20, 2016 @m.vandun - @David Hall and myself were looking at the exact same reference yesterday... I will log this as an incident as it clearly something not right here. 1 Link to comment Share on other sites More sharing options...
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