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BCC recipients emails are shown in timeline entry and therefore on the portal

Martyn Houghton

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When sending an email to a customer from Service Manager (i.e. visibility is to customer) and specifying contacts in the BCC address, these are then inserted into the timeline entry, so they are are visible on the customer/service portal to the customer.

The timeline entry should not contain the BCC email address in the timeline update text, but only in the attached email, which is then be accessed through the 'View Email' action. The customer is not able to view the original source email via the customer/service portal, only the text of the email inserted into the timeline entry.






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