Martyn Houghton Posted August 15, 2016 Share Posted August 15, 2016 When sending an email to a customer from Service Manager (i.e. visibility is to customer) and specifying contacts in the BCC address, these are then inserted into the timeline entry, so they are are visible on the customer/service portal to the customer. The timeline entry should not contain the BCC email address in the timeline update text, but only in the attached email, which is then be accessed through the 'View Email' action. The customer is not able to view the original source email via the customer/service portal, only the text of the email inserted into the timeline entry. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 15, 2016 Share Posted August 15, 2016 @Martyn Houghton IDOX Group I've raised this development and we'll get it sorted soon. I was going to ask if you'd like some indication that a BCC was included but then as you say you can view the original email to see that info! Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 15, 2016 Author Share Posted August 15, 2016 Thanks @cchana At the moment it just caused a few comments from our customers, but for some cases it could be a bigger issue for us and I would think others as well. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Guest Chaz Posted August 16, 2016 Share Posted August 16, 2016 @Martyn Houghton IDOX Group this is fixed as of 2.32.x Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 16, 2016 Author Share Posted August 16, 2016 @cchana Thanks I keep an eye out for the release announcement. Link to comment Share on other sites More sharing options...
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