Martyn Houghton

Arh - I think we too many Enterprises, as there is the Enterprise Edition subscription and as @Berto2002 remembered the discussion at the previous HUG about the new ESM Service Catalog model.

@Sandip Bhogal Took me a while to remember where Priorities are not managed as they are separate to Service Level Agreements as such. In the Admin interface > Service Manager > Assessments > Priority, you can mark the ones you no longer needs as not active. Cheers Martyn

@Giuseppe Iannacone That is certainly our understanding and I believe Hornbill's view expressed previously is that they would not support changing the type. Do not recall any mention of the Enterprise Edition in relation to this. Cheers Martyn

@Steve Giller I will replicate and log as a Support Request, as it seems to be specific to us. Cheers Martyn

@Steve Giller I have a live and published Custom form linked to an existing simple list as the data provider. I open the IC double click on the Custom Form, change the drop down to use an alternative Simple List and apply the changes. Click on Test IC and the test is still using the original simple list source and not the updated one. Publish the IC, and repeat Test again it does pick up the updated simple list source. Cheers Martyn

@Steve Giller I suspect this is a specific use case bug. If you amend an existing node, such as by changing the data source for an existing field, the change in source is not picked up when testing unless you publish it. Most maintenance work will be updating existing nodes, so the test mode needs to cope with this as well as adding new nodes. Cheers Martyn

I am not sure if I am missing a step or just not using it correctly, but it seems you have to publish the IC in order for the 'Test' to pick up your changes. Surely the point of testing is to test it before you publish a new version? Cheers Martyn

Some of our users but not all were having the exact same issue with the Default Language field not being populated and unable to save changes to existing FAQ's.

@AlexTumber I can see there have been a number of new suspend nodes just released in the latest Service Manager build, but this outstanding one that was on the roadmap, marked as released but wasn't, identified as still outstanding, seems to have been lost again? Cheers Martyn

Can the font and background colours on Intelligent Captures in the Service Manager when using Dark Mode be updated to be suitable for use with this mode as the current combinations of black on dark grey and white on light grey are not workable? Cheers Martyn

@AlexTumber This still appears to be broken in the new UI which is mandatory. Cheers Martyn

The colours used in Dark Mode for the Timesheet module are not readable, especially the summary totals - white on light blue. The blue on black is just about readable but could do with more contrast. Cheers Martyn

@MichelleReaney This is possible as the ChangeService node allows this in the workflow so there must be an API endpoint for it. Hopefully someone from Hornbill will be able to advise. Cheers Martyn

+1

As part of our Enterprise Service Management work to automate processes and get our internal customers to log requests via the Employee Portal we have Intelligent Capture (IC) that use Data Providers to capture information such as external Organisation lookup. However due to a current system restriction these are blocked and do not return any data for Basic Users. This means we cannot validate and trust the values entered into fields and then pass into workflow automation. Can we raise an enhancement request for allowing Basic User access to the Data Providers. Cheers Martyn