Online Analysts

[Everton1878]

Hi,

Is it possible to create a widget that shows which support analysts are logged in to Service Manager

It's viewable in the list of users with the green circle but it would be nice for it to be more readily visible for the managers

thanks,

Pete

[TrevorKillick]

Hi Pete

Currently this is not possible the online status of each user is only maintained in server memory and not written to the Database so not exposable in the Dashboard at this time.

Kind Regards

Trevor Killick

[Everton1878]

Ok, thanks

I was wondering how the system managed it

[Bob320]

 

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[Bob320]

On 05/08/2016 at 8:14 AM, TrevorKillick said:

Hi Pete

Currently this is not possible the online status of each user is only maintained in server memory and not written to the Database so not exposable in the Dashboard at this time.

Kind Regards

Trevor Killick

Hi

Would this functionality be something that could be implemented?

As not everyone in our team uses the 'availability' option and always show as available even when they're not in.

Would be useful to show online, inactive and offline in a widget.

Thanks