Dan Munns Posted July 25, 2016 Share Posted July 25, 2016 When I log an incident ticket via the live.hornbill the BPM fails to start (first node is an automated node to assign to the service desk) but it works fine if I log a ticket via the service portal. I get no error messages and it only seems to effect the incidents as service requests behave as per the BPM. This seems to only affect me and one of my analysts who is testing with me has no issues. I have changed my roles to match his and I still have the issue. I cannot see what the issue is and it is slowly driving me mad. Can someone help me with this urgently as it is stopping me testing incident BPMs correctly. Link to comment Share on other sites More sharing options...
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