Email Templates - adding Questions

[Tina.Lapere]

Hi, I've seen this come up before but can anyone please let me know if there has been any movement on being able to add the questions area into the Email templates.

Thanks

Tina

[Steven Boardman]

Hi Tina

Thanks for chasing on this. There has been progress in this area.

In the latest Service Manager update you now have the ability to Map Answers from custom questions in Custom Progressive Capture forms into the summary, description, and any of the custom fields on a request. 

Because you can now map the questions to the above fields, these fields are available as variables in the email template designer which will in essence give you the ability to include the answers from the questions in Email templates. 

There is a little more detail here on a post I updated yesterday

And if you go to the wiki you will find more information on the mapping and use of these in Email Templates - https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow - If you look under the Mapping Fields from Customised Forms section

Hope this helps

Steve