Date format in Service Portal

[Paul Morrow]

Help me out here guys.

I've my own profile date formats set for day month year.

Default in instance is set as dd-MM-yyyy.

In service portal it is always the wrong way round, yy-MM-dd

Where do I fix it? - it's driving me nuts.

[Martyn Houghton]

Paul

Have you checked the settings in the Admin Tool, Instance Configuration under Portal Account and the one for the service portal. That does seem to have a default setting of putting the year first.

Cheers

Martyn

[Paul Morrow]

Hi Martyn

Yip in both Customer and service I have it set to dd-MM-yyyy with date and time including HH:mm:ss

I'm still missing something somewhere.

[James Ainsworth]

Hi Martyn,

Your screen shot suggests that the date is on a custom progressive capture form. I'll do some investigation to make sure that it is using profile date formats and not taking the format from somewhere else.

[Paul Morrow]

Hi James

Over here...leave Martyn alone!

[James Ainsworth]

Hi Paul,

I have done some investigation and when I created a custom form with a date field in progressive capture, the date format was using the format specified on the user's(co-worker) profile. The date format for a user is set during the creation of their account and can be modified by an admin in the administration portal or by the user in the main collaboration app. Keep in mind that you need to log out and back in again for the new date format to be applied.

Can you just confirm if your end users are external contacts on the Customer Portal or internal co-workers on the Service Portal?

Regards,

James

[Paul Morrow]

Hi James

It was my own user account via the service Portal used by all basic end users.

This is default when creating all new users.

[Paul Morrow]

Got it resolved - Slaps self on head!

My apologises. Date format in my own account was incorrect. Had it as dd-MMM-yyy

Example of looking at something but not seeing it.

Many thanks for your help.