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Posted

Currently notifications outside the workflow do not distinguish between the individual or team. What I would like to see happen is notifications that can be tuned to do so. This will reduce email traffic. So I can turn on a notification saying when a ticket is reassigned to an individual an email gets sent out as well as a if you are a added as a member a email gets sent.

The main reason for this we want the notifications but not on a team assignment level as all jobs initially get sent to 1st line meaning those people get constantly spammed. Plus due to certain managers being in groups for view ability I don't want them to also get emails due to team assignment.

I know this option is currently not available, but hope it would be considered a possible functionality change

Regards

Gareth

Posted

Hi Trevor,

Its in the same vein as notifications on ticket assignment so yes analyst level rather than team level

Cheers

Gareth

Posted

Hi Gareth

The notifications have been split up into two settings now Individual Assignment and One for Team Assignment.

This will be available in the next release of Service Manager.

Kind Regards

Trevor Killick

  • 1 year later...

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