gwynne Posted April 19, 2016 Share Posted April 19, 2016 Currently notifications outside the workflow do not distinguish between the individual or team. What I would like to see happen is notifications that can be tuned to do so. This will reduce email traffic. So I can turn on a notification saying when a ticket is reassigned to an individual an email gets sent out as well as a if you are a added as a member a email gets sent. The main reason for this we want the notifications but not on a team assignment level as all jobs initially get sent to 1st line meaning those people get constantly spammed. Plus due to certain managers being in groups for view ability I don't want them to also get emails due to team assignment. I know this option is currently not available, but hope it would be considered a possible functionality change Regards Gareth Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 19, 2016 Share Posted April 19, 2016 Hi Gareth User being added as a member and assignment can product notification as documented here: https://wiki.hornbill.com/index.php/Notifications Or are you asking for this to be expanded to only on analyst assignment you get a notification and not when its assigned to a team? Does that help? Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
gwynne Posted April 19, 2016 Author Share Posted April 19, 2016 Hi Trevor, Its in the same vein as notifications on ticket assignment so yes analyst level rather than team level Cheers Gareth Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 19, 2016 Share Posted April 19, 2016 Hi Gareth I have brought this up with development. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 20, 2016 Share Posted April 20, 2016 Hi Gareth The notifications have been split up into two settings now Individual Assignment and One for Team Assignment. This will be available in the next release of Service Manager. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
gwynne Posted April 20, 2016 Author Share Posted April 20, 2016 Great stuff Link to comment Share on other sites More sharing options...
gwynne Posted April 21, 2016 Author Share Posted April 21, 2016 Do you know when this release will be made? Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 24, 2017 Share Posted October 24, 2017 Information on the configuration of the Service Manager Notifications can be found here. Link to comment Share on other sites More sharing options...
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