CraigP Posted April 17, 2024 Posted April 17, 2024 I've noticed the customer logon ID appears to be returning blank with the "Get Request Information - Customer Details" Hornbill automation. Just to confirm, when I feed the Customer ID into the "Users - Get User Details" Hornbill automation instead, the Logon ID is returned, so this can be used instead of the "Get Customer Details" as a work around. I haven't extensively tested this beyond my own account, but just thought it was worth highlighting this unexpected behaviour of the Get Customer Details automation.
Berto2002 Posted April 19, 2024 Posted April 19, 2024 @Fizza thought you were going to report this Yes, pretty sure this is a bug. We get no result for logonID from the Get Customer Details node. For some time (maybe years... since I learned this on implementaton) we have used primary email address. Can that be right we've just ignored such a thing?! My profile has logon ID (never really clocked the profile doesn't have CustomerID but uses UserID...): Config of node to push Get node outcomes to Timeline: Timeline output showing blank logon ID: Would also ask for comment from HB about these discrepancies: - Get node is missing an output of User ID and Employee ID, both of which are on the main user profile record - What is relationship between User ID and Logon ID officially? - Why are the user's profile details form (where they can add a secondary email address and other fields) and the admin User Profile view not aligned in terms of fields included? 2
ArmandoDM Posted April 22, 2024 Posted April 22, 2024 Good morning @CraigP @Berto2002 thank you for reporting this issue. It has been fixed and it will be available in one of the upcoming builds. Regards Armando 1 1
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