On-hold tickets not greyed out

[Julie K]

Hello

Our on-hold tickets used to be greyed out however today they are showing the same as open and new ticket's. Is this due to the new view or some other reason? Is there any setting that I can change so they show as greyed out?

Thanks

[David Hall]

@Julie K

Posted up here 

 

[NickT]

you omitted to include the part in your screenshot that this feature does not work

[LawesD]

+1 for us please. Same issue, on-hold requests appear as every other open one. 

That setting in the screenshot didn't change anything for us regardless of choice.