Julie K Posted April 3 Share Posted April 3 Hello Our on-hold tickets used to be greyed out however today they are showing the same as open and new ticket's. Is this due to the new view or some other reason? Is there any setting that I can change so they show as greyed out? Thanks 1 Link to comment Share on other sites More sharing options...
David Hall Posted April 3 Share Posted April 3 @Julie K Posted up here Link to comment Share on other sites More sharing options...
NickT Posted April 3 Share Posted April 3 you omitted to include the part in your screenshot that this feature does not work Link to comment Share on other sites More sharing options...
LawesD Posted April 4 Share Posted April 4 +1 for us please. Same issue, on-hold requests appear as every other open one. That setting in the screenshot didn't change anything for us regardless of choice. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now