Is there a way to switch the information contained in two asset fields using an Autotask?

[Estie]

Hi 

We have identified a large number of assets where the Order number has been entered into the Invoice number and vice versa.

I would like to know if there is a way we can switch the contents of these fields around.

I have tried using an autotask to update these asset fields by adding the field variables, however that does not seem to work and the asset does not get updated at all.

When I initially tried the autotask I was asked to add a request ID and an Asset ID.  However there is no request ID.

Here is the Autotask setup - am I doing something wrong or is this best done another way?

Thanks

 

[Steve Giller]

This is a Request Entity - it's designed to update Assets linked to a specific Request:

There isn't currently an "Update Asset" node that operates from the Asset Entity itself.

[Estie]

Can this be marked as an enhancement please?

[Steve Giller]

1 hour ago, Estie said:

Can this be marked as an enhancement please?

I think it's the same as this one.

[Estie]

It is more like these:

 

[Steve Giller]

On 28/03/2024 at 18:30, Estie said:

It is more like these

True, but that's just asking the same question in a different way.