davidrb84 Posted March 27 Share Posted March 27 Hi All, Am I correct in thinking that when it's enabled, the Text Assist function will only send text snippets to openai when explicitly requested by the users. i.e. nothing will be sent "behind the scenes" such as on page load, or when raising a ticket. I'm making that assumption based on this page https://docs.hornbill.com/servicemanager-config/administration/hai Link to comment Share on other sites More sharing options...
TrevorKillick Posted March 27 Share Posted March 27 That’s correct, the only automated processing is done when you select one of the two HAi workflow automations. The UI does not send any information in the background without a user intervention. Thanks Trevor Killick Link to comment Share on other sites More sharing options...
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