[New Feature Request] Simplified request list sidebar

[samwoo]

Good morning,

I am one of the many unfortunates that can only hook up a single monitor to the laptop (high resolution though!) and I wanted to find a better way of being productive on one screen whilst working on a ticket in another screen... but at the same time being able to monitor the request list (those lucky 3+ monitor people!).

So, I thought in Edge, I could try pinning the Request List to the sidebar... but it doesn't have the effect I was looking for

 

So, I would like to request an enhancement for a Simplified Request List to be added as a new option on the right-hand side of the screen:

• There need to be thought about where this sidebar would be available from within Hornbill
   
  • It would be great if the counter next to the icon shows a count of changes to the request list (ie. updates or new tickets)
     
• It should be able to auto-refresh as well and inherit some of the functionality from the main request list (such as the ordering of columns, the highlighting of rows if a ticket has been updated etc)
   
• I am thinking if we create "Views" within the Request List, we can choose which view to associate with the sidebar, so we can flick between them if we need to.
   
• In addition to being able to use views from the main request list, I think other options should be available such as:
   
  • Requests List of same team (if the sidebar is open whilst viewing a ticket, selecting this will filter the sidebar request lists to open tickets the same team assigned to the currently opened ticket) Useful for seeing other tickets in the same queue
     
  • Request List of same service (if the sidebar is open whilst viewing a ticket, selecting this will filter the sidebar request list to open tickets from the same service)
    Useful for seeing other tickets in the same service

Here is a mock-up of what I was thinking of:

[Steve Giller]

Windows does exactly this for you, just drag the Request List Window to the top and drop it in the "Right third" layout, then drop the Request View Window into the "Left two-thirds" layout.

[samwoo]

Hi @Steve Giller,

We're not on Windows 11 yet so it doesn't work the same way for us (we will eventually) that being said, apologies I didn't mention that I had already tried the windows 10 method, and it has a similar effect as pinning it to the sidebar in Edge as per my first screenshot above, except now I have less screen space because of the left and right bars on Edge also appearing - like so.

Hence my request an enhancement for a more simplified request list to be discussed... but maybe only to be displayed when not on the main request list, for example if I am inside a ticket or a board.

Thanks!

[Steve Giller]

I'm with you - I forget not everyone is on 11 yet.
I'm certainly not saying it won't be considered, I'm sure it will be looked at, that was just the closest existing solution.