bug? Request from Email with plain text attachment puts attachment content in description

[Gareth Cantrell]

We had a request raised from email with a plain text attachment a couple days ago.

The request was successfully created, however the description of the request was NOT set to the body of the email, but rather to the content of the plain text attachment.

The message body of the email seems to have been entirely discarded in favour of the attachment.

[Euan Coleman]

Hi Gareth,

 

We are having similar issues just now, When applying some requests from the mailbox sometimes the text from that email is missing but the rest of the information is there from the rest of the trail.

 

We are also unable to reply from the mailbox with an option to show the email trail, the only way to have the email trail visible if by forwarding the email which is not ideal when you have to manually enter various different addresses. Not sure if these are currently being looked at.

 

[Euan Coleman]

On 22/03/2024 at 13:35, Euan Coleman said:

Hi Gareth,

 

We are having similar issues just now, When applying some requests from the mailbox sometimes the text from that email is missing but the rest of the information is there from the rest of the trail.

 

We are also unable to reply from the mailbox with an option to show the email trail, the only way to have the email trail visible if by forwarding the email which is not ideal when you have to manually enter various different addresses. Not sure if these are currently being looked at.

 

 

Hi All,

 

Do we know of any fix being implemented for the above issues?

 

Thank you!