query? Live Chat - Accessibility and usage with 'Assistive Technology'

[Martyn Houghton]

Linked to the post for the Customer Portal (link below) about accessibility, can you advise of any testing and design you have undertaken with make Live Chat workable with assistive technologies such as screen readers etc?

Cheers

Martyn

 

[Gerry]

@Martyn Houghton

I do not have the answer here, but I wanted to clarify, are you talking about "agent-side" or "customer-side" of LiveChat?

 

Gerry

[Martyn Houghton]

@Gerry

Both items relate to the customer side. We are being asked questions in tenders from public sector bodies about the accessibility of the Service Desk Portal which is made up of the Customer Portal and Live Chat on the former.

Cheers

Martyn

[Gerry]

@Martyn Houghton

Thanks for the clarification, I will discuss internally.  

Gerry