Display Authorisation Rejection Reason to customer

[Caroline]

Hi

 

We have a workflow that includes an Authorisation node and, if the authorisation is rejected we'd like to make the Reason entered visible to the customer that logged the ticket, either in an email to the customer or via a Notice or update in the UI. At the moment I cannot find a way to do this. Does anyone have any suggestions?

 

Thanks

 

[Steven Boardman]

@Caroline after your authorisation decision, and rejection branch, you can add the following node:

One of the output params is 'completionDetails' this will contain the rejection reason

You can include this reason in the UI Banner, by using the variable picker on the add notice node, and chose the relevant output variable.

If you want to include this in an email to a customer, you will need to add this output param (via an update custom field node) to a custom field, and then include that custom field in the email template you send.

Hope that helps

Steve

[Caroline]

Perfect, thanks @Steven Boardman, I have it working now.