Scheduled Requests - Enhancement Suggestions

[Frank Reay]

Many thanks for the delivery of this functionality which is very useful. We have taken an initial look and have these observations:

• As previously mentioned a calendar view is definitely required.
• A Filter and ability to Sort on the list is also required. Our list will rapidly become unmanageable. An example 'use case' is if we load in SR's for say 50 future SSL Certificate Expiry Dates (less 2 months to allow time to renew off the back of the raised SR). We have expiry dates spread throughout the year. The process will work but management of the list will not be possible.
• When an entry has been completed I don't think we have a link to the created Request. Clearly needed for audit and management reasons.
• I guess this is more tricky but can we have a bulk upload of the entries - example is if we want to enter say 50 SSL Certificate renewal entries. Not something I want to do manually!

[samwoo]

+1 to all of the above.

Also: 

1 hour ago, Frank Reay said:

A Filter and ability to Sort on the list is also required. Our list will rapidly become unmanageable. An example 'use case' is if we load in SR's for say 50 future SSL Certificate Expiry Dates (less 2 months to allow time to renew off the back of the raised SR). We have expiry dates spread throughout the year. The process will work but management of the list will not be possible.

I think grouping functionality, similar to the Email Templates, would be of huge benefit here (as well as in the Email Routing Rules area)