Caroline Posted October 13, 2023 Share Posted October 13, 2023 Good Morning We've had multiple users report seeing the below error when logging in. If the click Logout, then try again it works. But after closing the browser and starting a new session they again get this error when attempting to login. This is affecting several of our external customers, across several companies, and I have also reproduced. I believe the one commonality is use of Edge as a browser. Has there been any changes in the customer portal cookies recently? Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 13, 2023 Share Posted October 13, 2023 Hi @Caroline Have just been investigating this and I think I have identified an issue that could cause this error to be incorrectly displayed in some circumstances, we are working on a fix for this issue and hope to have it sorted soon. Thanks Trevor Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 13, 2023 Share Posted October 13, 2023 Hi, We have now rolled out a patch to address this issue Sorry fopr any inconvenience caused Trevor Link to comment Share on other sites More sharing options...
Estie Posted December 1, 2023 Share Posted December 1, 2023 @TrevorHarris we appear to be getting reports of the above issue happening for multiple users in our system today. Seems to be affecting our analysts too when they try to refresh a page or swap between lists of requests. Could this still be an issue? Thanks Link to comment Share on other sites More sharing options...
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