[Email Templates] Reassign Templates to a different Entity

[samwoo]

Good morning,

I would like to request the ability to reassign templates to a different Entity.

For example, I have a bunch of Release related Emails under the "Requests" entity, and I wanted to reassign them to the "Release" Entity as a way of grouping the Email Templates accordingly (in addition to the new Grouping functionality)

Thanks,

Samuel

PS. The Email Templates under each of the Service Manager entities are useable in the BPM and within Tickets... right?

[AlexTumber]

@samwoo thanks for your post.

I can see why you'd want to do this but if I'm honest I'm not sure this would be the best approach.

Any variable references would need to be manually updated and may or may not be available in the Releases entity (depending on what they are). When composing an email from a request, that template dropdown list also only currently shows templates for the Requests entity so moving the template to a different entity would effectively make it disappear from the list.

Next week, we start work on a change to take advantage of the new ability to categorise email templates in the admin area. What this means is that when we release our new feature in a Service Manager update, you'll have a much cleaner and simpler template selection process when composing a new email from a request.

My advice would be to wait for this change to be released, rather than moving templates between entities.

Alex

[samwoo]

Thanks @AlexTumber, exciting news. I'll shall obey your advice 

Cheers,

Samuel