Enhancements and Additions to the Requests -> Suspend Actions

[samwoo]

Linking back from this topic:

 

Please can I request the following enhancements to add extra suspend actions to the Request Business Process:

• Enhance "Wait for Linked Request Update" by adding further conditions, such as Service, Catalog etc.
  Use case:
  • In addition to check for a specific Request Type and whether the update "Contains" specific words, also be able to specify the Service and/or Catalog of the Linked Requests as well.
     
• Enhance "Wait for Timeline Update" to include a "Contains" field so we can test for a value on the current ticket (if Request ID is auto) or a specific ticket (if the Request ID has been populated). Also add in conditions to allow checking based on either "Manual", "BPM" or "Both" types of updates.
  Use case:
  • Suspending a BPM and wait for the timeline to be updated with containing text
     
• Add "Wait for Linked Request - Custom Field update".  Add conditions, such as Request Type, Service, Catalog etc. Only allow a single Custom Field to be monitored.
  Use case:
  • Suspending a Child BPM, when any of the Parent BPM's Custom Field has been updated (manually or via BPM) then resume the Child BPM.
     
• Add "Update Linked Requests - Custom Fields". Add conditions, such as Request Type, Service, Catalog etc. Only allow a single Custom Field to be updated for Linked Requests.
  Use case:
  • Update all Linked Requests - set a value for the specified Custom Field for all Linked Requests. Add further conditions, such as Request Type, Service, Catalog etc.
     
• Add "Suspend and wait for Custom Field value". Add Expiry, Notice and Manual Timeline Update capabilities.
  Use case:
  • Suspends the current request (if Request ID is set to auto) or a specific request (if Request ID is populated) and waits for a specific value in the specified custom field.

[Martyn Houghton]

+1 for us, as would allow greater more granular interaction between different requests and workflows.