Email update without request ID

[billster]

Hi all,

Is it possible to update a request from an email using a keyword rather than request reference?

So we have a tool that tells us if a connected VPN site is up or down.

The subject for site down would be like ................ london.domain.com is Down

The subject for site up would be like ................ london.domain.com is Up

but cannot figure out how to find a ticket by keywords.

[billster]

or if it is possible to integrate SolarWinds and Hornbill to automatically log and resolve a request when a circuit becomes up and down. I see the SolarWind bridge is premium but not sure how much it costs for only SolarWinds integration. 

[Steve Giller]

19 minutes ago, billster said:

Is it possible to update a request from an email using a keyword rather than request reference?

I'm afraid the short answer here is "No".

21 minutes ago, billster said:

if it is possible to integrate SolarWinds and Hornbill to automatically log and resolve a request

I believe so, but that's not an area I'm familiar with so I'll ask if one of the Specialists or Developers can give a more useful answer.

[billster]

thanks for the quick response Steve

[Steve G]

Hi @billster,

We do have a number of Hornbill to SolarWinds integrations in iBridge - check out the Premium Integrations section of the Solution Center on your instance:

 

To get SolarWinds to log/update/resolve incidents in Hornbill you would most likely need to use the Alerts HTTPS function within SolarWinds, and the Hornbill APIs to raise the tickets. We are not SolarWinds experts though I'm afraid so that question would need to be directed to your SolarWinds administrator.

Hope this helps,

Steve

[billster]

1 minute ago, Steve G said:

Hi @billster,

We do have a number of Hornbill to SolarWinds integrations in iBridge - check out the Premium Integrations section of the Solution Center on your instance:

 

To get SolarWinds to log/update/resolve incidents in Hornbill you would most likely need to use the Alerts HTTPS function within SolarWinds, and the Hornbill APIs to raise the tickets. We are not SolarWinds experts though I'm afraid so that question would need to be directed to your SolarWinds administrator.

Hope this helps,

Steve

Hi Steve, our Network Manager is away from work so I'll have to park this for now  thanks for the information though!