Adding Email Content into a Request Description

[SJEaton]

Hi

I've configured a routing rule to auto-raise a service request when an email with a specific title hits our Hornbill mailbox.  Is there a way of embedding the email subject and/or content into the request details/description?   

Thanks, Sam 

[Steve Giller]

The default behaviour is to do this.

Does the CI that your Auto Responder rule's Routing Rule Template specifies have a Request Details node?

Alternatively, in the BPM you have a Get Request Information->Source Email Details node and you can inject the details wherever you choose.

[SJEaton]

Thanks