Enhancement: Division field in Request List

[LifeOfJonny]

Hi,

It would be useful to also have Division as a request list field just like department, so you can see which division a customer belongs too. Hopefully it's not too much hassle to add this, feel liek since department is there already, probably isn't much leg work to add division.

Added to this request list of fields you can use for columns.

[Steve Giller]

In order to achieve this you would need to take the Division from the Customer Record within the BPM, assign it to a Custom Field, and then display that Custom Field in the View.

A Department is linked to a Customer, rather than a Request, so is not available to the Request List View unless you do the above.

[LifeOfJonny]

Hi Steve,

This would work, but how does the Department get populated in to the field view at the moment? Is it pulled from the customer record's directly?

[Steve Giller]

@LifeOfJonny Sorry, I mistyped (I've corrected that now)

I meant to the Division would need to be transferred, as you've shown above Department is available to the View.

[LifeOfJonny]

Yes the screenshot was just showing you where I meant on the field list.

So does the Department column get it from the request's table or does it get it from the customer (user's tables)?

[Steve Giller]

@LifeOfJonny The Department is most likely sources from the User Profile. No other Groups are stored in that table, so they are not available for the View.

[LifeOfJonny]

If the department is from the user profile could we not also pull in the division from the same place?

[Steve Giller]

No, as mentioned above, no other Organisational Groups are stored in that table.