Osman Posted May 30, 2023 Share Posted May 30, 2023 Afternoon All, Looking at the status page, everything seems to be green, but we are currently experiencing SSO failure on our HornBill instance: We have tried on both Domain and via Direct Access, and it still isn't working, are there any issues? Thanks Osman Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 30, 2023 Share Posted May 30, 2023 Hi Osman, Thanks for your post. I've not heard of any issues reported by other customers, so at the moment, I would suspect that it is isolated to your Hornbill. I see that you have raised an incident with our service desk so the ongoing support will be managed from there. Link to comment Share on other sites More sharing options...
Mark Priest Posted July 6, 2023 Share Posted July 6, 2023 @Osman we are seeing the same issue today that looks like its linked to our sophos antivirus. Did you get a fix ? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2023 Share Posted July 6, 2023 4 hours ago, Mark Priest said: looks like its linked to our sophos antivirus Hi @Mark Priest Thanks for posting this. Do let us know how your investigation goes. Understanding and identifying different causes of connectivity issues can be a great help to the Hornbill Community. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2023 Share Posted July 6, 2023 @Mark Priest I just came across this discussion. Thanks again. Link to comment Share on other sites More sharing options...
Osman Posted July 7, 2023 Author Share Posted July 7, 2023 @Mark Priest Have just looked back over the email chain at the time, it seems that our Proxy was blocking the underlying Hornbill URL categorising it as a Pornography site. If you launch the site to the error, hit F12 on the keyboard to open the Dev Tools, I think under the Network Tab you should see an error with a Status Code: 502 Access Denied. The associated URL is the one being blocked. Your situation may be different, but if you have updated anything internet security wise recently, then it will probably be the same issue. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted July 7, 2023 Share Posted July 7, 2023 @Osman Thanks for the reply. Out of interest do you happen to know which URL and where the Proxy Filter list came from. We probably cant do anything about 3rd parties getting a wrong list but it would be interesting to know. We can also confirm that the Hornbill domains and URLs do not contain any pornography Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
Osman Posted July 7, 2023 Author Share Posted July 7, 2023 @Keith Stevenson The url was https://lon-p01-api.hornbill.com/{InstanceName}/xmlmc/csrf_token?_=xxxxxxxxxx. Our Proxy is provided by Censornet, no idea where they generate their lists from. Link to comment Share on other sites More sharing options...
Mark Priest Posted July 7, 2023 Share Posted July 7, 2023 @Keith Stevenson @Osman It looks like our issue was caused by one of of antivirus policies that controlled TLS and SSL encryption on files we have added hornbill as an exclusion and that seems to have fixed the issue. Still strange as the policy has never changed Link to comment Share on other sites More sharing options...
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