Asset Fields Enhancement

[Damien Lynn]

For Assets, would it be possible for us to have some additional fields added please:

In General Asset Information section:

• Add a Supported By field - Free text field 

For Software Assets, in the Software Information section:

• Add an Architecture field: - Dropdown options of: Browser, Client/Server, Hybrid, Other or even just make this one free text as well

Thanks
Damien

[James Ainsworth]

Hi @Damien Lynn

Regarding the Supported By field.  There is the option to associate the asset with a service, which in turn is then supported by the teams that support the service.  Is this something that might help with your requirement? 

 

 

Setting a service to an asset works its way through other areas such as being able to filter assets by service within Intelligent Capture when raising a request.

 

[Damien Lynn]

Thanks for the reply @James Ainsworth, I'll have a look at this.  Where should this show who supports it? Would it be under the service or would it show on the actual asset?  It would be ideal to see who supports it on the asset itself if possible.

[James Ainsworth]

Hi Damien,

Thanks for your post.  There isn't a dedicated field on an asset to store this information.  An additional option would be for you to find a field that is not used and change the label using translations.  You could also use something like the Notes field which is a free text field.