Customer Request Type form missing

[Estie]

Hi I have come across the customer request type form in the WIKI Service Manager Intelligent Capture - Hornbill

However I cannot see this form in our list of ICs or as an option in any of the default forms.

Should I be able to see it somewhere?

 

[James Ainsworth]

Hi @Stefania Tarantino

Thanks for your post.  This appears to be a deprecated form from some time ago.  This existed before the request catalog items were introduced as a way for a customer to say set if it was an incident or request.  As Request Catalog Items already determine the request type, there is no requirement to use the Customer Request Type form.  I've removed this from the documentation.