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Calculating Bounce Rate


davidrb84
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Hi All,

I'm looking to calculate a "bounce rate" for each ticket, essentially how many times was it assigned to another team.


I currently pull various tables out of hornbill via the API to interrogate them via Power BI.

Has anyone done something similar? I can't see an existing column that generates this within Hornbill, but not sure of the best way to approach the problem.

I could look for key words in the buz_activities table but that feels a little open to errors.

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