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Unable to archive user


Paul Welby
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Hello,

We have had a senior infrastructure engineer leave, I am unable to archive the account and keep getting the below error.

I have looked the team she was with and she is no longer a member of that team 

Just wondered if anyone else has this issue and if there is a work around to get it sorted

Thanks

Paul

 

image.png.856c955eb8dcfab4a8992ebeb277ecb2.png

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Hi @Paul Welby

Sorry, I just wanted to confirm that you have checked under the user's profile, on the Workspaces tab for any workspace that they are the owner of.

image.png

 

If this is empty, then maybe we can have a look using Database Direct and see if there is another workspace owned by the user, that is not showing up here.

 

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Hi @Paul Welby

Document ownership will come under the configuration for the Document Manager app.  If you select the Configuration cog, and then select Document Manager, you will see a Change Ownership option at the bottom.  You then just need to type in the user's name and then select who you would like to assign the document to.   Hope that helps.

image.png

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