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Add Logon ID to Service Manager User Details


will.good
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Hi,


Can we please request to add the Logon ID field to the user profile in Service Manager - potentially in the Job Details Section?

Could this also please be available in the Customer Section on Requests a field available to be shown?

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  • 2 weeks later...

This is tagged as an enhancement but it's rather vague.
Where are you expecting this to be shown?
Exposing a logon ID could be considered a security risk, so I would expect our Developers would need a very precise and compelling business case to consider this.

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