Set up workflows for parent and linked requests

[Gerry]

@SJEaton

Yes, have discussed internally and will see what we can get done, it is not a particularly difficult thing to implement, we should have picked this up before letting you go down the custom field rabbit hole, we should have something in the coming days I expect, just need to get the work into the schedule

Gerry 

 

 

[Gerry]

@SJEaton

Just to confirm the above, the dev team has said this is most likely available in the next Service Manager update, so a small number of days from now most likely, depending what else is in the release pipeline. 

 

Gerry

[Gerry]

I have extended the function we are adding to include the ability for you to define the status(s) that you would consider completed, so when you use this suspend node you will be able to specify one or more status's that all linked requests should meet before resume, this means you can use it for other types of status-related suspensions. Will post an example once its ready for internal testing

Gerry

[Berto2002]

8 minutes ago, Gerry said:

include the ability for you to define the status(s) that you would consider completed

That was my only question; thanks for covering that one proactively and thanks for seeing this as an opportunity. I suspect we will adopt here to some degree soon after it's implemented.

[Gerry]

This is available now on live.